Hot topics with Salesforce

Discover a new era of customer centricity, supported by Salesforce and powerful AI technologies. We put your customers at the centre. As an experienced and versatile Salesforce partner, we work with you to create customer experiences that not only fulfil needs, but exceed expectations.

The Salesforce Data Cloud is a powerful platform that helps companies to manage their customer data efficiently and create personalised customer experiences. Our starter package is a great way to test the Data Cloud and recognise the benefits for your business. Arrange a meeting with us now.

AI and Salesforce: It's a match! Learn from our experts in the on-demand webinar series which outstanding AI features are already available in Salesforce. We explain with practical examples how AI increases efficiency in marketing, e-commerce and customer service. Personalised content, better conversion rates and first-class customer service - all this and much more is possible with AI and Salesforce.

In three areas, the Salesforce team of adesso could assert itself in the leader quadrant of the study "SALESFORCE ECOSYSTEM PARTNERS 2022" of the market research company ISG (Information Services Group). This makes us one of the market leaders in the categories Implementation Services for Core Clouds, Implementation Services for Marketing Cloud and Managed Application Services in the midmarket.

Unified commerce is by its very definition the next evolutionary stage of omnichannel strategy, removing the inconsistencies created by cross-channel approaches. The unified commerce strategy manages the customer experience across every physical and digital touchpoint by integrating communication channels on to a single platform.

The architecture of your cloud platform forms the basis for advanced and secure development and helps you to flexibly adapt to trends, enabling you to keep up with the fast-paced environment of technology.

The collaboration platform Slack ensures that your employees have a new point of contact for topic-based communication and collaboration in today’s hybrid working world.

Salesforce Einstein is an AI application that helps employees complete sales processes more quickly and accurately, and with a higher degree of automation.

With the Salesforce template for the insurance industry, we offer a comprehensive and innovative solution for modern partner management that covers sales, contract and claim-related matters, marketing, as well as customer and brokerage services.

This question is asked anew every day in the rapidly growing IT world – companies must always remain flexible, set up processes in a scalable way and connect new systems. This is why Salesforce offers sensible alternatives for composing even complex ideas in an out-of-the-box way (and with just a couple of simple clicks) or remodelling to suit your own standards.

Salesforce Marketing Cloud is the world’s leading marketing platform for intelligent customer journeys. Salesforce Marketing Cloud can be used for everything from traditional e-mail marketing and multi-channel campaigning to hyper-personalised 1:1 communication in real time.

Our IoT solution paired with Salesforce Field Service Lightning delivers an efficient, optimised, process-oriented and automated solution with a system that is individually adapted to your requirements. Your service technicians receive all the necessary information directly on their mobile device. This means the right person with the required spare parts can get directly to the affected machine at the right time.