In the course of the years a broad range of different IT structures has been created when implementing corresponding specialised procedures which maintenance becomes more cost-intensive and complex. Within the IT consolidation needs and opportunities arise to standardise the number of systems and proceeds.

The most significant challenges facing public authorities in the next five years will be the continued development of e-government, digitisation-related measures, demographic HR policies and pressure to make budgetary savings. Procedure models and tools, however, must not focus on IT or on the expertise of consultancy companies. Instead, they should focus on the crucial success factor, which is the human, and they should offer tangible, manageable solutions.

Digitalisation and disruptive technologies have now also reached public administration. They are leading to a fundamental change to and expansion of the possibilities in administrative work. Plus, they create new ways for public institutions to communicate and work together, both with each other and with citizens. New opportunities are pitted against big challenges.