Innovation

Companies are investing heavily in AI systems to optimise processes and alleviate the skills shortage. At the same time, pressure is mounting to create new data-driven products, services and innovations to stand out from the competition. Latest-generation AI models enhance your customer service, can perform tasks autonomously and solve problems independently.

This is precisely where we come in: AI & GenAI as Growth Drivers means that AI is directly aligned with your revenue and growth targets. With bespoke AI agents from adesso, we support you in achieving your goals – the transformation of your company into an Agentic Company.

Our focus:

• Identification and prioritisation of Agentic AI and GenAI use cases with clear ROI hypotheses
• Multi-agent prototypes that not only impress but demonstrably contribute to revenue, cross-selling or margins
• Design and implementation of multi-agent systems that manage complete process chains – from lead generation to after-sales support
• Scaling successful use cases into your live operations – including monitoring, KPIs and continuous optimisation

Towards the future with autonomous AI agents

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It is not just customers’ expectations that are changing due to AI, but also their information-seeking and purchasing behaviour. In customer service, the chatbot is increasingly becoming a central digital touchpoint.

We are redesigning customer experiences to be data-driven, transparent and AI-powered: consistently putting the customer at the centre and across applications and channels – for greater value creation and efficient service at any time.

Our focus:

• Visibility on AI platforms – via Generative Engine Optimisation and Model Context Protocol integration
• AI branding for a specific, personalised brand experience in real time
• Intelligent omnichannel dialogue systems that autonomously answer service enquiries – based on GenAI and Conversational AI
• Automatic handover to staff, including conversation summaries and next-best-action recommendations

What defines true customer centricity?

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At adesso, we build software differently: faster, smarter, AI-native. With AI-focused software, we turn IT and software development into a growth engine. We prepare your (legacy) systems to be controlled, monitored and improved by AI agents. Our framework is future-proof and ready for the challenges ahead.

Our focus:

• Introduction of secure AI co-pilots for development, testing, documentation and operations
• Modernisation of your core systems with AI support – without compromising operations
• Programming and implementation of an AI Hub as standardised access to AI models, best practices and communities
• Use of agentic developer platforms and test suites (e.g. for automated code analysis, bug detection, test generation)

Discover AI potential in software development

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Agentic AI offers you enormous growth potential, but also raises new questions: about control, responsibility and trust.

With Digital Sovereign Advisory, we ensure that your AI and innovation strategy does not result in dependencies you will regret tomorrow.

Our focus:

• Architectural decisions with a focus on digital sovereignty, data protection and European regulations
• Building sovereign data and AI platforms – from hybrid setups to European cloud options
• AI governance that doesn’t slow down your innovation, but sets clear guidelines (roles, processes, risk management, AI compliance)
• Guidelines for the use of AI agents in critical processes

How can you grow in a self-determined and secure manner?

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