Although ChatGPT and other large language models have catapulted the possibilities of artificial intelligence into the public eye, Salesforce has been using AI features for quite some time now. In the retail sector, the success of companies depends to a large extent on whether they succeed in designing work processes efficiently and offering their customers the best possible shopping and service experience. But the good news is: Salesforce and AI can actively support this.
In this on-demand webinar series, we get together with experts and discuss the outstanding AI features that are already available in Salesforce and what benefits they offer companies in areas of marketing, e-commerce and service.
We deal with three topics:
- Salesforce Marketing Cloud: More efficient personalisation through AI (in German)
- Salesforce Commerce Cloud: Better conversion with AI (in English)
- Salesforce Service Cloud: Become a service champion thanks to AI (in German)