Automation that noticeably lightens the load on your processes

Less manual effort. More time for what matters.

Your processes could be driving productivity. Instead, they’re tied up managing exceptions, handover points and workarounds.

Manual steps, system disconnects and Excel workarounds cost time, quality and capacity every day. Many companies have been digitising for years – yet they are still stuck in operational workflows that are too slow, too error-prone and too labour-intensive.

This is exactly where adesso comes in: with automation that not only digitises individual tasks but also designs processes to function faster, more reliably and with greater scalability.

Whilst your organisation is still doing manual rework, the competition is overtaking you. If you don’t consistently streamline processes, they become a bottleneck for growth, service quality and manageability.

Four levers on your path to effective automation

Automation only delivers results when it doesn’t get bogged down in isolated solutions. That is precisely why we group the relevant topics into four levers: Agentic Automation, Process Automation, Data-Driven Enterprise and Managed Service.

Lever 1: Agentic Automation

From automated workflows to self-managing processes

Many automation solutions already relieve the burden of individual tasks – but they often remain rigid. As soon as processes become more complex, exceptions arise or multiple systems need to interact, traditional workflows quickly reach their limits.


What we do:

  • We are taking automation to the next level: from rule-based workflows to AI-powered, adaptive process orchestration.
  • We deploy Agentic Automation where processes need not only to be executed, but also planned, controlled and optimised based on context.
  • We combine AI agents, process intelligence, machine learning, natural language processing and intelligent document processing into solutions that go beyond mere individual steps.
  • We create hybrid automation models in which stable, compliance-critical processes run reliably – and dynamic scenarios are controlled adaptively.


Our approach:

We assess where traditional automation is sufficient – and where agent-based approaches create real added value. Building on this, we define guidelines, data requirements and target processes so that AI agents do not operate in isolation, but are integrated into your process landscape in a controlled, traceable and effective manner.

Your added value:

Greater flexibility, fewer manual interventions and processes that can not only be automated but also respond to change. This marks the next step on the path to becoming an Agentic Company: automation that does not end with execution but takes over control.

Lever 2: Process Automation

Productivity through automated processes

Many processes do run – but via detours. Media breaks, manual loops and system changes slow things down, cause errors and make clean standards unnecessarily difficult to achieve.


What we do:

  • We automate and orchestrate workflows across systems, teams and process steps – so that historically evolved process landscapes become robust end-to-end processes.
  • We combine process, business and AI-powered automation in areas where companies still do too much manually – pushing, checking or reworking.
  • We view CRM automation not as an isolated tool, but as a lever for faster response times, better handover and greater accountability in customer-related processes.
  • We roll out production-oriented automation with Future MES, end-to-end IoT and RPA – wherever operational friction has become too costly.


Our approach:

We identify where processes are currently stalling, prioritise the levers with the greatest impact, and implement automation in a way that allows benefits, feasibility and interoperability to be identified at an early stage.

Your added value:

Shorter lead times, less friction, higher process quality – and workflows that don’t just function somehow, but scale reliably.

Lever 3: Data-Driven Enterprise

So that automation doesn’t end up flying blind

Automation without a data foundation is often nothing more than actionism with a technical veneer. When there is a lack of transparency regarding process performance, data flows and priorities, potential quickly turns into flying blind.


What we do:

  • We create the data foundation on which automation can be sensibly prioritised and managed – from Data & AI Strategy to robust end-to-end data availability.
  • We ensure that master data, operational data and store or process data do not run parallel to one another, but work together to deliver results.
  • We combine robotics and data-driven automation where physical and digital processes must interact.
  • We use AI-based camera guidance and other intelligent data applications where transparency and precision make all the difference during ongoing operations.


Our approach:

We first create transparency regarding data, bottlenecks and levers for change. Building on this, we prioritise the areas that contribute most to controllability, scalability and robust automation.

Your added value:

Better decisions, clearer priorities and automation that isn’t invested in based on gut feeling, but starts where it generates real business impact.

Lever 4: Managed Service

Less operational overhead for processes, more freedom

Too many teams get bogged down in tickets, handover processes and recurring operational tasks. This is precisely where day-to-day operations eat into capacity that should actually be channelled into further development, quality and value creation.


What we do:

  • We combine specialised application management services with a focus on your actual process and system landscape, rather than offering off-the-shelf standard solutions.
  • We relieve the burden in established architectures and operating models – from enterprise architecture management to service-oriented blueprints for day-to-day operations.


Our approach:

We automate where you are currently wasting energy unnecessarily. In doing so, we define services, interfaces and responsibilities in such a way that services always run smoothly.

Your added value:

Less operational burden. More reliable services. More breathing space for the issues that really drive your business forward. In short: your teams spend less time on operations – and more on making an impact.

Why adesso

For us, automation doesn’t mean yet another tool, yet another pilot project, or yet another siloed solution.

Automation means less friction, clearer processes and a measurable reduction in the day-to-day workload.

We combine process understanding, technological implementation and operational effectiveness. That is precisely why we don’t just help you automate more – but automate the right things, with the impact your business actually needs.

  • Technology and process understanding from a single source
  • Strategy and implementation designed together
  • Scalability rather than piecemeal solutions
  • Industry and technology expertise that stands the test of time

Get in touch!

Do you have any questions about adesso SE or our services? Would you like a personal consultation? Please get in touch with us, and feel free to use our free callback service. We will call you back as soon as possible.