We use data-driven AI solutions to create completely new customer relationships - through precise analyses and presence at all relevant touchpoints. This is Data-Driven Customer Centricity by adesso. Together, we create customer experiences that not only satisfy needs, but exceed expectations! How do we achieve this? We will be happy to advise you.
Customer Centricity
Forward-looking customer experiences with adesso
White paper:
„Next Retail Store – Will we still be shopping for ourselves tomorrow?“
The core asset: a practice-oriented white paper that provides future scenarios for retail, omnichannel architectures, and specific recommendations for action.
Why Customer Centricity?
Satisfied customers are more loyal and the best advertising media
Sounds logical, and it is. Satisfied customers come back and are the most authentic advertising media. You can use this lever to achieve a significant increase in sales.
Be like Auntie Emma: know your customers!
A customer-orientated corporate strategy opens up completely new opportunities for your product. Get to know your customers. Think and act like your customers. In this way, you can create unique customer experiences - just like an old-fashioned corner shop did back then.
Create and utilise competitive advantages
If you know your customers, you will quickly realise which trends are developing. This knowledge enables confident strategic planning.
We develop holistic solutions for your individual customer centricity strategy. Benefit from our application expertise, experience and innovative strength. We take a detailed look at the needs, wishes and expectations of your customers - together with you.
Curious? Let's talk about development opportunities.
Dear customer: you really matter to us!
We look forward to hearing from you.