AI agents for insurers: IT service provider adesso acquires leading AI claims platform omni:us

The acquisition underscores the position of adesso as a leading implementer of AI in the market and continues its strategy of bringing AI productively and securely into its customers’ core processes. After all, whether AI truly benefits a company is not decided in the lab, but in daily use. The technology must function reliably in business models, systems and processes and deliver measurable results. This is exactly what omni:us provides. With the AI solution, customers achieve efficiency gains of up to 35 percent and improvements in the claims ratio of up to four percentage points.

Leading insurers worldwide, including Allianz, UNIQA and MS Amlin, are already automating parts of their processes with omni:us’ AI technology. The agent-based application independently processes complete claims cases from the initial notification through to payout. In more complex cases, it supports claims handlers with an AI copilot.

At adesso, omni:us’ AI technology expands the offering of the in|sure Ecosphere provided by subsidiary adesso insurance solutions. The platform is an established, cloud-enabled application landscape for core insurance processes, from policy administration to claims management. In future, insurers will use AI-supported claims automation as a native element of their existing core systems — turning AI from an isolated add-on application into an integral part of operational processes.

omni:us has ten years of experience in developing AI solutions for the insurance industry. The models used have been trained on several million annotated claims cases and more than 80 million insurance documents. Insurers using the solution report noticeable efficiency gains and measurable improvements in key claims management performance indicators.

Joint product strategy for the insurance industry

Together, adesso and omni:us support insurers on their path toward an agentic, AI-centric insurance industry. The Agentic Layer records and executes transactions, interprets information and connects data in order to prepare decision-making foundations within clearly defined parameters. The strategy remains aligned with the requirements of regulated insurance processes: explainability, human oversight, operational reliability and traceability are fixed guardrails.

“In claims business, artificial intelligence must prove that it works reliably under real financial, regulatory and operational conditions. This reliability is the result of many years of development work,” says Thomas Hauschild, CEO of omni:us. “Together with adesso, we can make our solution available to a significantly larger insurance market, integrate it more deeply into core systems and transfer the same approach to additional insurance processes. At the same time, we will continue to support our existing customers in their current product and technology environments.”

Upon completion of the transaction, omni:us will continue its business under its established own brand name and with its existing management team as part of the adesso Group. Existing customers will continue to be supported fully in their current product and technology environments and will additionally benefit from the insurance, implementation and scaling expertise of the entire group.