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Strengthening customer-centric service landscapes

Meeting expectations, wowing customers and increasing market penetration

Creating new digital and customer-centric service processes with adesso

New business models, new service processes and supply chains with new partners require seamless integration of marketing, sales and service. At the same time, it’s necessary to integrate partners into customer-related processes. In addition, all stakeholders want to have access via their preferred electronic communication channels – in other words, accessibility via all contemporary channels, such as phone, e-mail or social media.

The systems used in the energy sector so far have essentially consisted of traditional process and billing systems. Their focus up to now has been on accurate accounting and business management. However, these systems don’t support energy suppliers in meeting their customer’s wide range of expectations.

Many energy suppliers have realised that they need to expand their IT landscape to include an industry-specific customer relationship management (CRM) solution in order to be able to understand customer behaviour. Some companies fear the idea of having to manage large and lengthy projects – partly due to their past experience with custom solutions that were developed for them in the past.

services

We guide you on your journey to attain new digital and customer-centric service processes along the entire value chain. We take your personal requirements and existing system landscapes into account. From influencer marketing to digital cloud platforms, to AI-supported (artificial intelligence) data analysis – our experts support you in strengthening your customer-centric service landscapes. We also provide you with a 360-degree view of your customers to reduce cost-to-serve and churn rates and increase your market penetration.

Excerpt from our portfolio/solutions for the 360-degree customer view



Do you have any questions?

There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.

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