Working in partnership with adesso, Flender has fully digitalised and automated its order acquisition and order processing process. What came out in the end is an enterprise architecture for variant management that contains a smart modular system for variant configuration, which acts as a central orchestrator used to manage all business processes. This includes all workflows from the customer’s request through to the final commissioning and service at the operator’s site.
To create the enterprise architecture, adesso employed a modular approach to combine various solutions from different system environments, ranging from SAP and Salesforce to Microsoft Azure and other tools. By doing so, adesso was able to provide everything in-house, which included creating the design for a customer portal that offers a 3D visualisation of the gear units and simple self-configuration by the customer.