Proximity to customers is becoming a critical success factor for future mobility. That means that, in order to impress their customers in this area, companies have to apply customer experience management (CEM) concepts and tools. At the same time, they need to create a digital, efficient and future-oriented workplace for employees.
Generate customer experiences that inspire over the long term, and develop your employees’ workplace into a rich socio-economic system. This will keep you competitive for years to come and leave your competitors in the dust.