The IT Service Management solution provides scalable workflows for managing IT services and providing them to your users. Increase your employees’ productivity, solve problems quickly and effectively and improve user satisfaction. Thanks to the platform’s in-built artificial intelligence (AI), technological changes can be made more quickly, and recommended actions for incoming tickets or requests can be displayed. You can also use functions such as chatbot technologies to spread self-service and automations throughout your company. Access to IT Service Management (ITSM) is also available to your employees or users via mobile devices or web portal interfaces.
IT Service Management
Increase productivity, solve problems and improve user satisfaction
Workflows for managing and providing IT services
The most important functions at a glance
Incident and problem management
Request fulfilment
Change and release management
Asset and cost management
Service catalogue
Knowledge management
ITSM helps you minimise IT failures – and costs as well. The benefits are plain to see:
- Agent workspace
- ITSM mobile agent
- Virtual agent
- Integration with other IT services (including CMDB or Knowledge)
- Increased service desk efficiency
- Walk-up experience
Do you have any questions?
There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.
Competence Center Lead Daniel Hoffmann +49 231 7000-7000 itmc-bd@adesso.de