Notebook und Monitor

IT Service Management

Increase productivity, solve problems and improve user satisfaction

Workflows for managing and providing IT services

The IT Service Management solution provides scalable workflows for managing IT services and providing them to your users. Increase your employees’ productivity, solve problems quickly and effectively and improve user satisfaction. Thanks to the platform’s in-built artificial intelligence (AI), technological changes can be made more quickly, and recommended actions for incoming tickets or requests can be displayed. You can also use functions such as chatbot technologies to spread self-service and automations throughout your company. Access to IT Service Management (ITSM) is also available to your employees or users via mobile devices or web portal interfaces.


IT Service Management

The most important functions at a glance

Incident and problem management
Request fulfilment
Change and release management
Asset and cost management
Service catalogue
Knowledge management

ITSM helps you minimise IT failures – and costs as well. The benefits are plain to see:

  • Agent workspace
  • ITSM mobile agent
  • Virtual agent
  • Integration with other IT services (including CMDB or Knowledge)
  • Increased service desk efficiency
  • Walk-up experience


Do you have any questions?

+49 231 7000-7000

There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.

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