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Field Service Management with ServiceNow and adesso

Remote support, transparency and monitoring

Work task management

Field Service Management helps you manage work tasks that are performed onsite. Tasks are assigned to specific members of staff based on their skills, their assigned geographical regions and available inventory. Record the details of the tasks assigned to your field staff and/or technical personnel – for example, completion status, work-related travel times or the exact amount of time spent.

field service management

The most important functions at a glance

Assignment of tasks and work activities (Central Dispatch)
Procurement and management of parts and goods
Scheduling and deployment via intelligent planning in terms of skills, routes, materials and team building
Completion of work and customer acceptance
Monitoring of activities
Transparency for customers regarding order status in the portal

Field Service Management (FSM) increases the efficiency of your technical personnel and the satisfaction of your customers. The benefits are plain to see:

  • A mobile app for field service that can be used online or offline and allows access to every task
  • Optimised routes for field staff and technical personnel
  • Ability to see each field staff member’s current position
  • Transparency regarding promises made to customers (for example, about resolution time)
  • Overview of the goods inventory and spare parts management

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Do you have any questions?

There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.


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