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Customer Service Management with ServiceNow and adesso

Make communication easier, assign tasks and impress customers

Customer service through a variety of channels

Customer Service Management allows you to provide external customer service through different communication channels such as the Internet, e-mail, chat services, over the phone and via social media. You can offer external customers a range of self-services via the portal and forward created cases to the available service employees who possess the skills needed to process it.

Customer Service Management

The most important functions at a glance

Interact with customers through a variety of channels (service channel)
Assign tasks within the service company and a proactive monitoring process
Self-service catalogue, knowledge base, communities and customer portal
Skills and coaching

Customer Service Management enables you to fix problems proactively and provide a good experience for your customers. The benefits are plain to see:

  • A chat function that uses a bot as a virtual agent and conversational autopilot (ServiceNow Messaging Service)
  • Knowledge management and external customer communities
  • Link to ServiceNow’s Field Service Management product

Do you have any questions?

There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.


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