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adesso Expands Partnership with ServiceNow with Managed Service

adesso is expanding its long-standing partnership with ServiceNow, the Super Intelligence Control Tower for business reinvention.

adesso is expanding its long-standing partnership with ServiceNow, the Super Intelligence Control Tower for business reinvention. Following the ServiceNow AI Summit Munich, adesso announced that it will bring ServiceNow AI Control Tower to market as a managed service model, available immediately.

The IT service provider will distribute the solution across EMEA, with a focus on the German-speaking region, and provide consulting, implementation and operations from a single source. With this end-to-end service, adesso helps customers minimize their AI governance risks, giving customers a central hub to discover, secure, govern, observe, and measure AI across their enterprise. The offering is a further building block in expanding its own portfolio of managed AI services and a next step toward becoming the leading AI transformation partner for companies across all industries.

AI agents are increasingly finding their way into business processes – often faster than the corresponding governance can keep up. In partnership with ServiceNow, adesso provides a solution designed to centrally govern AI applications with the ServiceNow AI Control Tower. It gives companies an overview of deployed models and agents and creates the control layer to operate AI across the enterprise safely, sovereignly and in compliance with regulations. The solution addresses companies across all industries.

For companies, the offering from ServiceNow and adesso provides a fast, low-risk way to reliably govern AI and AI agents on the ServiceNow AI Platform. The costly build-up of in-house governance expertise and solutions is no longer necessary. Instead of organizing implementation and operations separately, customers receive an end-to-end offering for the entire AI landscape – from assessment through implementation and governance to ongoing operations – as well as a single point of contact for the entire value chain.

“Organizations of all sizes are demanding the visibility, governance and control they need to deploy AI agents responsibly at scale,” says Zahid Jiwa, GVP, EMEA Commercial at ServiceNow. “ServiceNow and adesso have worked closely together for many years, and we are pleased to see adesso bringing the AI Control Tower to customers as part of its service offering. Together, we are helping organizations accelerate AI adoption while maintaining trust, compliance and operational oversight.”


Zahid Jiwa is GVP, EMEA Commercial, at ServiceNow. (Source: ServiceNow)

“For our customers, the upcoming transformation toward the agentic enterprise is an enormous undertaking, and sound AI governance is central to it. Without it, AI and AI agents are at risk to cause more problems than they create value,” says Thomas Plennert, Vice President ServiceNow at adesso SE. “With the AI Control Tower in an as-a-service model, we act as an external AI department and help our customers reduce the risks of deploying AI to a minimum. This gives companies the freedom to focus on what matters in their transformation and their business – and to unlock potential with AI.”


Thomas Plennert is Vice President of ServiceNow at adesso SE. (Source: adesso SE)


Further information:

adesso move AI: AI is what we do



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