Strong, cross-channel service is the key success factor for long-term customer loyalty. With outstanding service, you can accompany your customers on their journey from initial contact to purchase and after-sales support. Use your service to up-sell and cross-sell and to sustainably increase customer value. As a result, customer service no longer just functions as a continuous quality driver, but increasingly as a sales driver.
Customer Service
More time for customer loyalty through digitally supported processes
Customer service is more
Good customer service creates positive associations
Customer service is at the centre of your work. However, it is not always clear how best to proceed in order to take customer service to the next level. We help you to consciously create a first-class service experience in your company. Because: Companies with loyal customers increase their turnover 2.5 times faster than other companies in their sector. (Source: Harvard Business Review, January 2020)
Our offer
With the right technology for better customer service
stomer service depends on many factors that vary greatly from industry to industry. b The size of the customer service department and the volume of interaction that arises usually dictate the systems and processes behind it. Thanks to our expertise in Microsoft Dynamics 365 Customer Service, Genesys Cloud and Salesforce Service Cloud, adesso offers a wide range of technologies that can be embedded in a wide variety of IT landscapes to optimally meet your requirements at all times. Our broad positioning enables us to view customer service end-to-end and to network it with the customer architecture, thus creating a seamless, complete customer experience for your customers.
- Orchestration of different systems
- Structured interaction processing
- Prioritisation of requests
Selected references
Find out more about our projects and take a look at our day-to-day work.
Top-level performance as part of the partner network
At adesso you get technological expertise paired with specialised industry know-how. Our work is based on pronounced customer-orientation and flexibility. We work together with numerous renowned partners to ensure that we fully fulfil this claim every day.
Customer service has many building blocks for success
A holistic approach to customer delight
Customer enthusiasm arises from the sum of outstanding experiences at all points of contact that a customer has with a company. In addition to outstanding service, upstream processes also play an important role. This is where customer experience management comes in.
It considers all points of contact that a customer has on their journey with a company.
Customer experience management refers to a holistic process with the aim of inspiring customers and thus building a long-term customer relationship.
The result is a high level of customer loyalty and thus an increase in customer value from the company's perspective. At adesso, we therefore place the customer at the centre of our marketing, sales and aftersales activities.
We invite you to join us on your personal journey.
Do you have any questions?
Would you like to learn more about customer service, do you have questions about our services or would you like to know what concrete possibilities exist to offer your customers unique service experiences? Get in touch with us.
Business Development Executive Customer Experience Nico Zachert customer-service@adesso.de