Efficient customer service with omnichannel software
With BSI SnapView you are accessible to your customers via all channels: Use video, audio and text chat; share your screen to present solutions and work with drawing pad and highlighter for real pencil selling. Additional screens (e.g. iPad) can be easily integrated via QR scan, e.g. to make better use of consulting apps. Assign customer concerns quickly and easily to virtual teams via inboxes. The processing takes place in the push and pull principle. The visibility of incidents can be easily set for each of your employees.
Administrate and configure your contact centre individually
BSI SnapView gives you a transparent overview of current escalations, first contact resolution and business incident development at any time. You can easily create additional cockpits such as customer satisfaction or data quality of leads (outbound). Identify your optimisation potential with detailed real-time reports and benefit from a fast time-to-market and a customised view of your contact centre.
Service automation to relieve your customer service
Digitise your services on all channels and increase the level of automation to optimise and relieve your contact centre. Above all, customer service will appreciate the uniform view of the customer throughout the company. Both the simple and intuitive usability and the seamless connection with automated processes from sales and marketing optimally support your service staff.
Easily define complex rules - e.g. for automatic segmentation of customers, cleansing of customer data and creation of leads. An AI-supported pre-sorting of emails relieves your customer service. In addition, the contact centre enables you to perform automatic calculations, customer recognition and process assignment using complex text recognition or direct dark processing.