adesso Business Process Management (BPM)

Successfully implementing strategy in processes

Why BPM – why adesso?

Business Process Management (BPM) enables you to establish a continuous improvement process within your company. It provides transparency regarding existing processes and allows you to systematically design new, optimised processes. This forms the basis for controlling and optimising end-to-end business processes. BPM is based on proven tools for modelling, managing and executing processes, as well as on globally recognised standards.

At adesso, we use widely used methods and standards such as SWOT, Kanban, the V-model and SMART. In addition to these classic methods, you also benefit from innovative methods that have been developed from our decades of experience in over 17 industries.

From strategic goal clarification to the assessment and modelling of your processes to technical implementation, we support you every step of the way – with a technology-neutral approach and proven experience. We use proven best-of-breed platforms and develop customised solutions for particularly demanding challenges.

We are certified partners of the leading BPM product providers in Germany. This means we have continuous access to a pool of trained specialists and are always fully informed about our partners' products and roadmaps.

Our partners

Every output is an input

Each phase of our consulting delivers results that prepare you for the next step

Our consulting results always take into account the subsequent use, whether in modelling, automation or organisational development. This reduces disruptions, saves effort and ensures consistency throughout the entire project.

1. Define strategy and goals

Where are you headed?

The implementation of any strategy begins with setting goals. Only when your business processes can be measured against these goals can you implement your strategy. Working with you, we apply proven procedures and methods and formulate your strategic goals so that they serve as guidelines for optimising your processes. This is the only way to ensure that all results contribute effectively to the strategy and enable a valuable project completion.

Our services:

  • Target workshop (SMART): Definition of targets so that they can be used effectively in process optimisation.
  • Planning and implementation of the communication strategy to convey the strategy and targets within your organisation.
  • KPI derivation: Determination of metrics for goal achievement.
  • Selection of suitable tools for the documentation, modelling, management and execution of processes.
  • Planning for the use of Agentic Process Orchestration (use, management and control of AI agents).

2. Gain insight into current processes

Where does the journey begin?

Together with you, we determine your processes as they are actually carried out in your company. The process descriptions are modelled in such a way that they can be used by both subject matter experts and software developers.

Our methodology ensures that the level of detail is correct and that the completeness of the processes can be evaluated. This allows you to effectively track the quality of the processes. Process modelling is always quality-assured in BPMN 2.0 and in coordination with the relevant stakeholders.

Our services:

  • Process mapping using interaction room workshops and interviews.
  • Shadowing: direct observation of processes on site.
  • Process mining: data-based analysis of existing processes.
  • GAP analyses: Identification of deviations between existing documentation and current process models.
  • Localisation of costs, throughput times, decision-making paths and accuracy of results in the process.
  • Assessment of compliance with required ISO standards.
  • Identification of media breaks, duplication of work and local optimisations at the expense of the overall optimum.

3. Set the direction

Plan your journey

Designing new processes is complex and must be carried out by trained professionals. We offer training and coaching on modelling target processes with BPMN. Alternatively, we can model these together with your specialist departments and management. We place great emphasis on practical processes that are prepared for technical implementation and organisational integration and enable you to evaluate the achievement of your operational goals.

Our services:

  • Target process design based on target/actual analysis.
  • Process modelling from the happy path to exceptions and disruptions.
  • Definition of roles, authorisations, responsibilities and accountabilities.
  • System and user prompt design for role and task descriptions for AI agents.
  • Change management: Design and detailed planning of change management in your organisation.
  • In the area of requirements engineering, detailed requirements for software development are derived from the target process design.
  • Modelling and validation of technical models for execution in process-oriented software systems.

4. Embed change sustainably

Embark on a journey

A new process only takes effect when it is effectively implemented within the organisation. We support you with sound change strategies, coordinated IT architecture and tried-and-tested procedures to ensure successful implementation. We tailor these to the culture, existing system landscape and target vision of your organisation.

Our services:

  • Establishment of roles and committees through organisational consulting (Centre of Excellence).
  • Continuous training (process optimisation, BPMN, etc.).
  • Long-term administration of process models and version management.
  • Commissioning of process-oriented IT platforms: design, software development, test management and rollout.
  • Accompanying organisational consulting: derivation and implementation of tasks in organisational development.
  • Establishment of measurements and measurement methods for KPIs and their monitoring and reporting.

5. Optimise processes

Finding a better way every time

Process optimisation is not a single measure, but rather the ability to continuously measure processes against targets, understand the causes of deviations and establish effective process changes. We provide methods and tools as well as experience from projects so that the results of each optimisation step build on each other.

Our services:

  • Feedback and learning loops using the adesso Interaction Room methodology.
  • Derivation and implementation of optimisation measures, e.g. through prioritisation or re-evaluation of targets, adjustment of metrics and improvement of measurement methods.
  • Optimisation of throughput times by rearranging process steps (parallelisation and critical path analysis).
  • Introduction or adjustment of quality gates to avoid returns and compliance deficiencies.
  • Reduction of effort and costs by eliminating work steps, automation or avoidance of duplication of work.

BPM orientation workshop

Take advantage of our BPM orientation workshop at a fixed price of €1,250 at your premises. We will address your questions and needs, give you an overview of BPM and the appropriate services, and show you your individual potential benefits.

Contact us now and book your workshop appointment

Do you have any questions?

There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.

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