KKH – Strategic partnership in the Jump|ng transformation programme

With around 1.5 million policyholders, the Kaufmännische Krankenkasse (KKH)is a statutory health insurance fund operating nationwide. Through the Jump|ng programme, it is driving forward the largest IT and organisational transformation in its history: the replacement of the existing BVS inventory management system with the statutory health insurance standard BITMARCK_21c|ng, including all peripheral systems and online services. adesso has been supporting the KKH since November 2022 as a strategic implementation partner across all key areas.

Jump|ng presents KKH with closely interlinked challenges that go far beyond a traditional system change:

• Complex data migration: Complete, audit-proof transfer of legacy data from the BVS to BITMARCK_21c|ng – without disrupting day-to-day health insurance operations.
• Architectural and operational transformation: New architectural patterns, a robust operational organisation and the integration of numerous peripheral systems into a consistent target architecture.
• Integration of critical peripheral systems: Seamlessly integrating sales, billing, benefits and telematics solutions with the new core system.
• Quality and release readiness: Professional test management and a high degree of test automation as the foundation for stability, compliance and delivery readiness.
• Digital policyholder services: Modern online services and a seamless customer journey – from application submission through to claims settlement.
• Data-driven management: Robust analysis and reporting structures for the data-driven further development of business and service delivery processes.

With over 20,000 person-days of work, adesso is supporting KKH end-to-end, from architecture and migration right through to business projects and policyholder services. The scope of services includes:

• Data migration: Setting up functional migration paths, from specification through development to continuous testing across multiple migration runs, culminating in the production cut-over migration.
• Architecture and operations: Setting up a modern hybrid cloud platform, automated provisioning of environments (Infrastructure as Code, CI/CD), as well as taking over operations and providing hypercare following go-live.
• Integration of peripheral systems: Integration of various critical peripheral systems to expand the functional scope of services as required, using standardised services and adapters.
• Test management and quality assurance: Development of a programme-wide test strategy, implementation of regression and integration tests, as well as migration and load tests to ensure a stable release process.
• Online services and portals: Further development of the policyholder and employer portals using the white-label app in accordance with the BITMARCK standard to ensure a consistent digital customer experience.
• Document management: Integration and migration of the DMS, connection to the new core processes, and ensuring compliance with audit-proof filing and retention requirements.
• Data analytics and management: Establishment of a consolidated reporting system for migration progress, business functions and operations, as well as laying the foundations for data-driven care management.
• Specialist projects and support: Support in numerous specialist projects to ensure the needs-based implementation of regulatory requirements under the Social Code (SGB) and telematics.

The collaboration between KKH and adesso goes beyond a simple service provision and establishes a partnership-based alliance with measurable results:

• Successful platform transformation: With Jump|ng, KKH is migrating from its in-house BVS system to the GKV standard BITMARCK_21c|ng – the foundation for a future-proof IT landscape that is interoperable across the industry.
• Support for programme management: A well-coordinated delivery organisation, clear governance and continuous migration testing provided KKH with planning certainty on the path to go-live.
• Faster response to market and regulatory changes: The modernised platform and automated release processes enable KKH to implement regulatory requirements and new healthcare initiatives more quickly.
• Improved customer experience: Modernised online services, consistent app integration and end-to-end processes enhance the satisfaction of KKH’s approximately 1.5 million policyholders and strengthen the company’s competitive position.
• Data-driven management: Consolidated reporting and analytics provide senior management and specialist departments with reliable performance indicators – ranging from migration progress to the impact on care provision.
• Sustainable capacity-building: Knowledge transfer, co-sourcing models and the strengthening of internal teams ensure that KKH retains its long-term capacity to act once the programme has ended.

By combining sector-specific expertise in the statutory health insurance sector, technological excellence and a partnership-based approach, adesso is making a substantial contribution to the success of Jump|ng – and thus to KKH’s strategic reorientation as a digital, policyholder-focused health insurance provider.