IT and human resources are considered to be two of the key success factors for the future alignment of the NEW Group. In order to respond to this challenge, it was necessary to refine the strategic framework for the main IT department and design an organisational structure based on the strategic framework.
Developing the strategic IT framework involved collating the overarching strategic cornerstones for NEW and defining the resulting strategic tasks for IT. It also involved developing an IT governance model for NEW.
To implement the design of the target IT organisation, a two-step approach was used. In the first step, NEW's strategic tasks were used as the basis from which to establish the design criteria for the IT organisation. In the subsequent step, the current IT service portfolio was used as the basis for modelling the target organisation.