Salesforce Commerce Cloud

Increase sales with high-performance commerce solutions for B2C and B2B

Increased revenue and improved performance

Increase your online sales with Salesforce Commerce Cloud. The platform combines B2C and B2B commerce, POS and order management on a common basis and speeds up purchasing, payment and order processing. AI-powered features personalise experiences and optimise operations.

adesso delivers end-to-end solutions: we plan, implement and operate commerce solutions on the Salesforce platform. Our teams combine commerce, CRM and order management, integrate ERP, PIM, CMS and payment systems, increase conversion with UX optimisations and secure operations with SLAs, monitoring and health checks. In addition, we implement omnichannel scenarios with POS solutions based on Salesforce Retail Cloud – for a seamless shopping experience across online, mobile and brick-and-mortar retail. Everything from a single source.

What is Commerce Cloud?

Salesforce Commerce Cloud is the e-commerce solution on the Salesforce platform for B2C and B2B. It enables the creation and operation of high-performance storefronts, supports headless and composable approaches, and offers merchandising, catalogue, price and promotion management, and integrated order management. Close integration with the Salesforce Customer 360 Platform allows data and processes to be used across sales, service and marketing.

Your advantages:
  • Shorten your time-to-market with ready-made components, templates and reference architectures.
  • Increase your conversion and basket values with AI-powered recommendations, promotions and personalised content.
  • Scale globally with multi-site, localisation, catalogue and price management for complex product ranges.
  • Ensure smooth order processing with integrated order management, inventory and fulfilment processes.
  • Seamlessly integrate ERP, payment and CRM on one platform while reducing operating costs.

Our offer

  • E-Commerce Health Check

    We analyse your current commerce landscape and identify strengths, weaknesses and potential. We evaluate shop performance, conversion and your e-commerce architecture. You receive clear recommendations for further development. Learn more

  • Implementation

    We implement your commerce solution based on the Salesforce platform. This includes setting up shop functionalities and integrating them into your existing system landscape. This ensures that your shop runs reliably and remains expandable. Contact us now

  • Operation and further development

    We take care of the stable operation of your shop with clear service levels and monitoring – in close cooperation with our smartshore teams, if desired. At the same time, we continuously develop your commerce solution. This ensures long-term performance, innovation and competitiveness. Contact us now

How Commerce Cloud works

Salesforce Commerce Cloud supports both B2C and B2B business models. It offers the right functions for digital shops, complex ordering processes and cross-channel order processing. Companies can use it to create seamless customer experiences and sustainably increase sales and efficiency.

B2C Commerce

Enables powerful online shops for end customers

Companies design flexible storefronts with promotions, catalogues and fast checkout processes. Personalised content increases conversion and customer satisfaction. The platform scales with growing business and new markets.

B2B Commerce

Digitises complex purchasing and procurement processes

Business customers place orders via self-service portals with individual price lists, volume discounts and approval workflows. Orders are processed more efficiently and customer loyalty is strengthened. Companies reduce costs and increase efficiency.

Order Management

Ensures consistent and smooth order processing

Inventory, orders and fulfilment are coordinated in real time. Companies gain transparency across the entire process and reduce errors. Customers benefit from faster and more reliable delivery.

Headless and composable

Creates flexibility for innovative commerce architectures

APIs and modular services decouple front-end and back-end systems. This allows for the free design of individual experiences and the integration of new technologies. Companies can respond more quickly to market demands and trends.

Personalisation, search and merchandising

Increase conversion through relevant offers and content

AI-supported recommendations, intelligent search and promotions adapt to customer behaviour. Products are found faster and presented in a targeted manner. This increases shopping basket values and repurchase rates.

Global scaling and integration

Supports international expansion and system integration

Multiple shops for countries and brands can be managed centrally. Languages, currencies and taxes are mapped flexibly. The connection to ERP, CRM and payment systems ensures end-to-end processes and a consistent customer experience across all touchpoints

Unified Commerce

A step beyond omnichannel

Today's customers expect a seamless shopping experience across all channels. Unified Commerce combines online shops, POS, order management and CRM on a single platform, creating consistent and personalised experiences in real time. The central consolidation of all commerce data ensures greater transparency, faster decisions and measurable increases in sales.

Learn more

Success stories

This is how companies rely on Salesforce Commerce Cloud

Bringing colour to life digitally

adesso is implementing a digital B2B2C experience platform on Salesforce for a leading paint manufacturer. The composable architecture integrates CMS, B2B and B2C commerce, partner community, loyalty programmes and services into an end-to-end solution that significantly increases sales, service efficiency and brand loyalty.

Do you have any questions?

We would be happy to advise you personally on our Salesforce portfolio. Let's discuss how we can implement your project. I look forward to meeting with you.