Recognised Need, Shied Away from Implementation
The problem is not that companies do not see a need for action. Already, 73 per cent are modernising their IT systems and a further 24 per cent are planning to do so. Rather, companies have long been reluctant to embark on such projects, as there are many examples of projects that have run over budget or failed. Fifty-three per cent of companies cite costs as the biggest obstacle, 35 per cent cite a lack of internal resources or expertise, and 31 per cent cite the risk of business interruptions. At the same time, the pressure on companies to modernise is mounting: each time a specialist who has maintained a system for years retires, the knowledge of the quirks that the system has developed over the years is also lost. Added to this is the need to adapt their own core applications to new technologies and changing business models – a requirement that many legacy systems are no longer structurally capable of meeting. Forty-three per cent of companies explicitly cite the absence or limited integration of new technologies such as AI in their existing systems as a driver for their modernisation projects.