The collaboration with adesso was highly professional and on equal terms. Together, we developed a basis for our future teamwork that was accepted by everyone. With the defined role matrix, we can now expand our internal competencies in a targeted manner and put them to work.
Sarah Kudelko, Head and Product Owner IT Development, digital broking GmbH
digital broking GmbH, a subsidiary of VHV Allgemeine Versicherung AG, is pursuing the internalisation of personnel in the IT department of the web-based broker management programme meinMVP. The programme, which was developed jointly with adesso between 2015 and 2017, simplifies the daily work of brokers and has been continuously developed since then.
In order to become less dependent on IT service providers, meinMVP was increasingly transferred to an internal team. The tasks and responsibilities of adesso's business analysts and software developers were gradually transferred to the company's own meinMVP team. This meant that the organisational structure and the way the team worked together had to be realigned.
adesso designed a series of workshops on the topics of ‘values, principles and vision’, ‘collaborative cooperation in an agile environment’ and ‘role development’. adesso consultants for change management processes worked hand in hand with consultants experienced in the insurance industry, who also knew the company very well thanks to their long-standing partnership with the customer. This was just as decisive for the commission as the convincing workshop concept, including the targeted concrete results.
The workshop series was scheduled for the end of the year, traditionally a time for reflection and looking ahead, and took place in November and December 2024. In the run-up to the workshops, the consultants conducted interviews with the client at the customer's premises in order to align expectations and tailor the workshops accordingly.
In the workshops, the moderators had to guide the 13 participants through the content in a neutral manner. However, in order to achieve viable results for everyday work, it was also necessary to consider the diversity of the IT employees, reduce the tension between hierarchies and create a safe space for authentic exchange.
To this end, the consultants used a moderation methodology that reconciled the top-down view with the bottom-up perspective and encouraged open, honest exchange. For example, they used topic maps that introduced emotional topics in a thematic and factual manner.
The consultants compiled the workshop results in a handout for the client. In it, they described the jointly developed values and principles in the form of a team charter, outlined the agreed role matrix and set out the future communication rules. They also created a feedback manual.
However, even with the best recommendations for action, change and team building do not happen overnight. Further workshops with adesso are therefore already being planned for 2025. These will also incorporate the findings from the final survey of the workshop series participants.
The results achieved help the customer to increase the productivity of their own IT team. Missing roles and skills can be developed or trained internally in a targeted manner instead of having to be purchased externally.
digital broking GmbH is a subsidiary of VHV Allgemeine Versicherung AG. The specialist for broker applications has set itself the goal of providing brokers with simple, effective and free broker software that supports them in their daily work in the best possible way. They benefit from the innovative strength and flexibility of a young start-up company as well as the expertise and investment power of established service providers and broker insurers.
There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.
Competence Center Lead Florian Winnen insurance@adesso.de
