Kiepenheuer & Witsch Verlag is a publishing house that belongs to the Holtzbrinck Publishing Group. Kiepenheuer & Witsch owns the Galiani and KiWi Taschenbuch brands.
To support workflows and data management, Kiepenheuer & Witsch planned to introduce a new IT system across the whole company. As part of the system selection process, employees at the company needed to document the processes used within the company. A lack of appropriate in-house experience in this area led Rowohlt to task adesso with modelling the processes in BPMN and with providing training in conducting methodical interviews. Selected employees observed the interviews as adesso recorded the processes. Following on from the training courses and interviews, the models that had been created were jointly analysed and optimised.
The company was able to ensure that the models meet the highest quality standards, thanks to in|FLUX optimisation and in|FLOW automation. All process models can be executed.
To support its core business process, Kiepenheuer & Witsch planned to introduce a new IT system across the whole company. As part of this project, the existing requirements had to be compared with the services provided by the software that was to be introduced. adesso was able to assist the publisher by drawing on the experience it had gained when introducing the chosen software – Biblio 3 – at a fellow publishing house and its knowledge of the processes used by KiWi gained during a pilot project.
adesso successfully eased all feelings of apprehension among the various departments and created a positive attitude by providing detailed and customised demonstrations of the features of the Biblio software.