Ask the experts

Your questions - our expertise

We’ll answer your most urgent questions quickly and free of charge

We answer your most urgent questions quickly and free of charge

Whether it’s digitalization in R&D and the lab, ensuring quality and GxP compliance (including MDR), optimizing shop floor and commercial excellence, or post-market surveillance:

We understand your challenges from our own experience and can guide you. This is exactly where we come in: Our experts provide you with fast, free support to help you identify specific obstacles, assess risks, and define the next logical steps.


To help you as best we can, we offer two ways to get in touch with us:

  • Submit your question via our contact form and we will reply within 48 hours.
  • Take advantage of a 30-minute ‘Ask the Expert’ session

Our Ask the Expert sessions have been specifically designed to provide you with practical expertise in the shortest possible time. During the session, we will discuss the following topics:


Laboratory.

“Precision in the laboratory, efficiency in the process through digital excellence and optimised processes.”


My topic: Process efficiency and digitalisation in testing and diagnostic laboratories

Testing and diagnostic laboratories operate at the intersection of the highest precision, growing regulatory requirements and increasing economic pressure. Market consolidation and rising demands on data processing further exacerbate the complexity. We support laboratories in optimising their operational processes end-to-end – from sample registration and order entry to reporting. Through laboratory digitalisation, LIMS implementation and AI-supported solutions, we create transparency, efficiency and scalability whilst ensuring full compliance.


Do you have specific questions about the digitalisation of your R&D processes? Please feel free to contact me.


Contact

Expert: Jonas Linke

With 13 years’ experience in optimising and managing food, oil and medical laboratories, I support laboratories across a wide range of industries in achieving operational excellence and digital transformation.

My focus: holistically optimising and sustainably digitising laboratory processes, from reducing manual steps and improving process efficiency to ensuring data integrity throughout the entire workflow with bespoke digital solutions.


R&D.

“More Time for Science. Less Time-to-Market.”


My topic: Because research has no time for inefficiencies.

Many R&D organisations struggle with uncontrolled use of Excel, siloed systems and legacy laboratory IT. Data is available, but it is neither interconnected nor systematically usable. At the same time, the pressure is mounting to bring innovations to market more quickly and in full compliance with regulations. I can help you set up a digital, integrated and data-driven R&D organisation – with clear processes, end-to-end systems and a robust data foundation. In this way, we reduce friction and create space for what really matters: research and innovation.


Do you have specific questions about the digitalisation of your R&D processes? Please feel free to contact me.


Contact

Expert: Dr Till Dettmering

As a scientist specialising in laboratory digitalisation, R&D IT architectures, AI applications and regulatory compliance, I help companies adapt their established structures to meet future challenges.

My focus: strategically integrating R&D, IT and organisation – from laboratory digitalisation and robust IT architectures to AI applications with regulatory compliance – so that innovation is once again at the heart of the process.


Digital Production.

“Digital production and digital validation go hand in hand”


My topic: Digitalisation for greater efficiency in production and validation

OEE (Overall Equipment Effectiveness) is regarded as a key performance indicator for efficient production processes – yet, particularly in the life sciences, it often lies at the crossroads between productivity and regulatory validation requirements. This is precisely where we come in: we integrate OT and IT in a standardised manner, creating transparency, paperless processes and end-to-end traceability. Through targeted digitalisation and the use of AI, we unlock efficiency potential without compromising compliance – for measurably higher plant availability and sustainable productivity gains.


Do you have specific questions about the digitalisation of your R&D processes? Please feel free to contact me.


Contact

Expert: Plamen Kiradjiev

With over 30 years’ experience as a Solution Architect, including 13 years in manufacturing and Industry 4.0, I support companies in the sustainable digitalisation of factories and the entire value chain.

My focus: delivering measurable customer value through an architecture-led, step-by-step approach – with a particular passion for first-of-a-kind challenges and a commitment to combining strategy with a hands-on mindset.


Commercial Excellence.

„I transform fragmented commercial initiatives into an end-to-end framework where people, processes and technology work together.“


My topic: Systematic Commercial Excellence

Many pharmaceutical organisations are faced with legacy structures, silo mentality and complex coordination between global and local teams, as well as between marketing, sales, medical and IT. I support you in establishing Commercial Excellence in such a way that it is clearly defined strategically and effectively implemented operationally. End-to-end processes, customer journeys and integrated data flows – from CRM through customer portals to analytics – create robust frameworks with clear roles, KPIs and decision-making logic.


Do you have specific questions about the digitalisation of your R&D processes? Please feel free to contact me.


Contact

Expert: Annika Schmaus

With around 20 years’ experience in the pharmaceutical industry – including roles at Novartis in the Animal Health, Consumer Health and Generics & Biosimilars divisions – I support international digital initiatives ranging from CRM and customer portals to data warehouses.

My focus: practical, actionable advice that reduces IT risks, breaks down silos and embeds commercial excellence within the organisation for the long term.


Post-Market Surveillance.

“Smart PMS: Turning regulatory burdens into a digital advantage”


My topic: Faster response times, seamless compliance – and a greater focus on patient safety.

Many organisations face fragmented systems, manual vigilance processes and isolated data sources in post-market surveillance (PMS). Market data is laboriously compiled for PSURs instead of being utilised continuously. At the same time, the MDR requires proactive, risk-based market surveillance. I can help you set up a digital, integrated and forward-looking PMS – with structured data flows, automated analysis and clear end-to-end processes. In this way, we combine regulatory compliance with operational efficiency and create genuine transparency regarding safety and performance.


Do you have specific questions about the digitalisation of your R&D processes? Please feel free to contact me.


Contact

Expert: Benita Wolter

As a technology and innovation manager with eight years’ experience in product management and as a Product Owner, I support medtech companies in the digital transformation of their PMS processes.

My focus: translating complex MDR requirements into streamlined, functional IT workflows and permanently relieving teams of the burden of manual documentation tasks.


>> Contact us