Windows CE-based handheld devices (‘Terminalino’) were previously used to support the bofrost* sales drivers. However, since these devices couldn’t map out all the relevant processes, many steps still had to be carried out manually by the sales drivers. Along with the software, the hardware was also no longer up to date. Adapting to present demands wasn’t possible. In addition, the software update’s delivery quality and speed no longer met bofrost*’s needs.
The lack of functions and operability was not only at the expense of working speed, but also led to dissatisfaction among sales drivers. Therefore, the Terminalino devices were to be completely replaced by a special Android tablet with a pre-installed POS app and made available to every bofrost* sales driver throughout Germany and in other EU countries, as well.
The development was carried out as part of an agile project with its Scrum framework in a locally distributed, interdisciplinary project team. Following numerous requirements workshops, a new POS back-end system with a connection to existing and future peripheral systems was realised in addition to the design development and production of the native front-end app.
The bofrost* sales drivers are given access to the entire product range as well as extensive customer information. Individual customer advice, which has always been one of the core elements of bofrost* service, is specifically based on order history and product preferences and is enhanced by special discount promotions that can be activated at the point of sale. This makes it even easier for bofrost* sales staff to give their customers suitable recommendations based on their needs and tastes. They can also carry out the ordering process directly and, depending on what the customer wants, choose between various delivery and payment methods in the further ordering process.