There are many key factors required in order for a company to successfully tackle digital transformation. These factors include having a flexible organisation, autonomous teams, mobile employees, transparent and readily available knowledge, comprehensive customer experience management and an agile IT system.
The pace for the digitalisation of a company's customer relations is mainly set by its sales and marketing divisions. There are three essential aspects here:
- Actively shaping the entire customer relationship (total customer experience management).
- A digital workplace for marketing and sales.
- Transparent information about customers and about the company’s own performance.
We pass on our practical experience with Dynamics365 and Microsoft365, while also informing you about the opportunities on the horizon for working with these platforms.