We design and implement Microsoft customer experience solutions that reduce costs, simplify processes, and measurably increase customer satisfaction. Customer engagement that works: From the first interaction to service deployment, marketing, sales, service, and field service converge on an integrated platform—for consistent customer experiences, greater efficiency, and clearly traceable KPIs.
Customer experience with Microsoft
Greater impact for sales, service, and marketing
Microsoft CX solutions with measurable impact
Why customer experience is a key business lever
Today, customer experience directly determines sales, customer satisfaction, efficiency, and competitiveness, making it a key business issue, not just a marketing project. Rising costs due to fragmented system landscapes, a lack of transparency about customers, pipelines, and service performance, and declining satisfaction despite growing budgets clearly demonstrate the need for action.
Customer experience only has an impact if it:
- Is designed end-to-end – across all touchpoints and channels
- Is implemented in a process-oriented manner – instead of ending up in isolated measures and tools
- Is managed in a measurable way – with clear goals and KPIs
This requires a unified customer view across all touchpoints, AI-supported decisions in real time, and seamless integration into the Microsoft ecosystem – scalable from medium-sized businesses to enterprise companies. Customer engagement is not a toolset, but the operating system for your customer experiences.
Our approach
Your business first
We always start with your business goals, not the tools. On this basis, we design Dynamics365 as an integrated customer experience platform that supports your marketing, sales, and service processes end-to-end. Strategy, consulting, and implementation come from a single source – in close cooperation with Microsoft. On this basis, we design Dynamics as an integrated customer experience platform that supports your marketing, sales, and service processes end-to-end. Strategy, consulting, and implementation come from a single source.
Measurable added value for your customer experience
With Dynamics as your customer experience platform, you can improve key metrics along the entire customer journey – from total cost of ownership and customer satisfaction to sales and service efficiency. Studies show, among other things, a 15-30 percent lower TCO through platform consolidation and automation, 10-20 points higher CSAT/NPS scores through consistent omnichannel experiences, as well as a 5-15 percentincrease in efficiency and win rate in sales and up to 20 percent less processing effort in service. We define, measure, and validate specific KPIs on a project-specific basis together with our customers.
Do you have questions?
No website or brochure can replace a personal conversation about your goals and topics.
We look forward to meeting you at your location. Get in touch with us!
Business Development Executive Sebastian Zack ms-partner@adesso.de