Digital offensive for statutory health insurance: adesso renews portal architecture for AOK

At the same time, it is modular and expandable so that it can be used in various contexts for corporate customers, service providers, and partner companies. The new portal architecture therefore contributes to increased efficiency and process optimisation, avoids redundant development processes, and reduces maintenance costs. It also enables a consistent user experience and promotes innovation through the integration of external solutions.

adesso’s bid successfully went through an extensive and demanding tendering procedure. The project will initially run for four years. An extension for a further four years is possible. The collaboration will get under way in May 2025 with the development of the new portal architecture. A volume of up to EUR 20 million has been earmarked for this first phase. The project marks the start of a long-term, partnership-based collaboration which, along with consulting and implementation, also includes the operation and maintenance of front-end applications as part of application management.

Future-proof and scalable platform for a standardised customer experience

The new portal architecture uses state-of-the-art technologies and accesses the highly productive core system applications of the AOK community via the digital layer, a standardised integration layer. This acts as a central link between the front-end applications and the connected back-end systems.

The aim is to create a digital ecosystem for the entire AOK community that enables fast, secure and smooth expansion and adjustment thanks to a flexibly scalable digital layer – strictly decoupled from the core systems – and a highly productive modular architecture core. The focus here is on user-centricity: The ecosystem is designed to provide a consistent, integrated, and future-proof digital platform for policyholders and interested parties as well as corporate customers, service providers, and partner applications. It is intended to provide innovative digital services and shorten development cycles while offering maximum flexibility and scalability for the individual requirements of the eleven AOK organisations.

As the new portal architecture ensures the reusability of components, redundant development processes will be eliminated in future, while maintenance costs will be reduced. A central design system, overarching UI/UX components, standardised interfaces, and the ability to integrate external solutions create a consistent user experience across all health insurance funds. This benefits both the AOK and the insured members of the AOK community, as well as all service providers, corporate customers, and partners who work with the AOK.