Managing Billing Complexity: adesso’s Expertise

At adesso Switzerland, we support our clients in developing custom applications and operating highly complex billing systems. Drawing on many years of collaboration with major players like Swisscom, we design and manage applications capable of processing high volumes while ensuring accuracy, stability, and compliance. Our expertise enables us to design and implement high-performance solutions tailored to the specific needs of each business.

The billing platforms adesso works on are deployed across various industries. For several years, we have helped design and implement each client's specific requirements, successfully integrating them into their existing processes.

Features

These billing platforms integrate essential mechanisms for managing the complete lifecycle of customer invoices (B2B or B2C), including:

• Customer billing data management
• Contract and product management
• Management and tracking of invoices and subscriptions
• Invoice modifications and copies
• Pricing, discounts, and VAT management
• Dunning and collection management
• Credits and one-time fees
• Installment payments
• Reporting, analytics, and support
• Intuitive User Interfaces

The user interfaces of the billing systems adesso works on are designed to be user-friendly, meeting the specific needs of different user groups (customers, product managers, sales, agents, etc.).

Integration

The billing solutions previously custom-developed by adesso have been integrated with other systems, such as SAP, various ERPs (e.g., Microsoft Dynamics 365), or CRM platforms like Salesforce, depending on client needs, to ensure smooth and efficient data and process management.

Technologies

To ensure performance and scalability, our teams rely on a modern, proven technology stack: Java 25, Spring Boot 4, Quarkus, Angular 20, Figma, Kafka, PostgreSQL, Docker, Kubernetes, AWS, GitLab CI, ArgoCD, Splunk, Prometheus, Grafana.

Every month, adesso supports Swisscom in processing approximately 260,000 B2B invoices for telecommunications services, delivering the reliability and precision required in a highly demanding environment.

This long-standing collaboration with Swisscom demonstrates our clients' trust and commitment to adesso, driven by the quality and reliability of the solutions we deliver. adesso has been collaborating with Swisscom in the billing sector for over 10 years, ensuring continuity and stability in the management of billing systems.

Teams

adesso's teams consist of Product Owners, Scrum Masters, Architects, Fullstack Developers, QA Engineers, Security Engineers, and Requirements Engineers. They are present in French-speaking Switzerland with an office in Lausanne, each bringing their expertise to ensure the success of billing projects. They also work on-site at client locations, notably in Fribourg, Bern, and Zurich.

Methodology

adesso uses agile methodologies such as Scrum and SAFe to ensure fast and efficient development cycles, with regular release deployments, up to bi-weekly.

Data Security

adesso ensures secure and compliant management of sensitive data, guaranteeing the confidentiality and protection of client information.

As our experience with Swisscom shows, adesso is ready to provide you with robust, flexible, and highly integrated billing solutions, backed by modern technologies and multidisciplinary teams based in French-speaking Switzerland.

To take this further, we would love to discuss how this experience aligns with your own challenges:

• What are your main challenges today regarding billing, integration, or reporting?
• Which features or improvements would you like to see prioritized?

Share your questions, comments, and ideas so we can best adapt our approaches and co-design the next evolution of your billing systems with you.