Whether you’re making Internet purchases on the underground, managing your account via a mobile phone and app in a waiting room or booking your next holiday with your tablet in a restaurant: Many people now take these things for granted. Numerous activities no longer need to be carried out in a specific place or at a specific time, thanks to the smartphone. This is a development that has completely transformed countless processes in recent years – both in one’s private and business life. Mobile applications can provide faster and more streamlined processes within business environments, provided experts develop and introduce them intuitively and skilfully. Enterprise mobility is not a matter of simply now making the functions, which employees have so far mainly used on a PC, available on a smartphone. Those responsible need to prepare selected processes for mobile end devices in such a way that employees can integrate them seamlessly into their working life. A project conducted at Union Investment is an example of how companies can develop and implement this strategic topic.
“I can e-mail, surf, telephone and use calendar functions on my smartphone but why can’t I carry out a lot more of my business processes?” Frank Henkes, Head of Central Services at Union IT-Services GmbH, remembers how this question arose at the beginning. His team – just like the management at Union Investment – was convinced that much more would be possible.