Setting up a structured claims management process with orchestrated workflows all the way from claim notification to settlement is still a major challenge for many insurers. adesso adds a new dimension by addressing the question of how an insurance company can conduct active claims management.
Active claims management
From prevention to benefits
How to conduct active claims management
Claims management from A to Z
When it comes to employing various AI technologies along the claims value chain – for instance, voice assistants for simplified claims reporting, specialised data extraction for rapid evaluation of cost estimates and appraisals, image recognition for determining the extent of damage, fraud detection for fraud prevention, and so on – predictive claims is a central component. Examples of loss prevention include newsletters or push messages. The focus here is on acting instead of reacting.
Areas of application
The technologies mentioned are used in the motor vehicle, liability and property insurance sectors. Our focus is on a holistic approach that covers everything from prevention to payment of benefits.
What we offer
We provide consulting on this topic and develop an individual concept to help you optimise your claims management and raise awareness among your customers for claims prevention. In a joint telephone conversation, we identify your requirements and arrange for an in-depth appointment with you. We complement our portfolio with a loss prevention platform that can be tailored to your individual needs.
Do you have any questions?
We look forward to hearing from you.
Managing Consultant Insurance Sebastian Ritzkat insurance@adesso.de