ocial change and competitive pressure lead to strict requirements for insurance companies. Customers want their claims to be processed as quickly as possible, and in the wake of the pandemic, employees expect flexible working models with a high percentage of remote work. This drives the digitalisation of collaboration forward.
Constant streams of new information must be processed and made available in the right place in conjunction with the specialised processes. The digital workplace enables employees to access every important resource remotely in a holistic work environment. Consolidating relevant content and having the option to process things immediately provides optimal support for working from home and for collaboration – for high-quality service.