We counter the risk of losing the customer interface, improving customer loyalty and retention and reducing the willingness to switch with highly personalised communication solutions and consistently digital and platform-based sales models. The personal contact with your customers via the branch business with simultaneously high branch closures requires an improvement of the customer experience along all customer touchpoints.
Digital customer interfaces
From digital interfaces and perfect customer experiences
Your path to unique, digital customer experiences
Combine individual advice, excellent customer service and personalised offers
PBM campaign platform
The omnichannel solution for integrated campaign management
The PBM campaign platform allows for the fast and flexible roll-out of campaigns with personalised customer contact:
- All media is personalised on the basis of a central business logic and can be communicated over any channel. This creates smart customer journeys with maximum response and conversion rates.
- The campaign platform’s tracking concept enables maximum transparency and analysis options throughout the entire customer journey.
Digital customer interface
The market for financial services is fragmented. A customer can easily take out different financial products with different financial institutions. There is little added value for customers who bundle their banking transactions with a single institution. The bank is in full competition for the conclusion of each additional product - in a situation where direct contact with customers is increasingly dwindling and it is difficult to build or maintain a customer relationship.
adesso Digital Experience - We create digital experiences that inspire
We primarily support large and medium-sized companies in designing optimal customer experiences. As experts in customer experience (CX), we combine the areas of consulting, IT services and creative agency. This set-up makes us unique in the european market. With the expertise and resources of the entire adesso Group and our successful partner network, we are ideally equipped to support and shape your digital transformation.
Insights into our daily work - our reference selection
Our references in the banking sector will give you an impression of our daily work, give you an insight into various projects and underline our technology and consulting competence in the banking sector.
Do you have any questions?
Would you like to learn more about the adesso Financial Platform or also benefit from increased process efficiency? Get in touch with us!