Success can mean different things to different companies. With aESM, we create a customized framework for maximum benefit – true to the motto: No “one size fits all”!
aESM offers IT executives and CIOs a unique opportunity to improve service quality and efficiency across the entire organization by integrating proven methods, frameworks, and best practices. Using aESM can help establish customer focus, collaboration, agility, and efficiency in service management, thereby achieving a decisive competitive advantage.
Here is how your company stands to gain:
New, sustainable and resilient (IT) organisation
Holistic business processes and/or value streams aligned with resources and services
More flexible, dynamic design of company-wide service management
Early identification of value and risk drivers
Ability to adapt more quickly to new requirements
Interweaving of best practices, methods and disciplines across divisions
More flexible, dynamic service management design
Promoting cooperation between specialist departments, IT and customers
The NSM is about distilling the unique selling proposition and central purpose of your company and helping it mature further.