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Dortmund |

adesso develops state-of-the-art customer portals for Helaba Landesbank Hessen-Thüringen

Helaba Landesbank Hessen-Thüringen is now offering its major customers in the real-estate and corporate sectors modern 360° information portals, which provide them with a complete overview of their existing business relationships. The IT service provider adesso was commissioned with the development of the systems, and implemented the project as a general contractor together with the portal developer Crealogix.

adesso has developed an online data room for Helaba, which the bank will share with its major customers and corporate real-estate financing customers in future. With the secure integration of Helaba’s inventory management systems and using an intuitive dashboard, customers will receive complete access with a 360° overview of all relevant information. This is where business partners will be able to upload, document and exchange data and documents about all transactions, such as credit processing. Corporate customers will see their liabilities, investments and information about current transactions – data that was frequently still being provided to them in hard copy until now.

The dashboard developed by adesso for the new Helaba customer portal (Copyright: Helaba)

“With this digital service, we are offering our customers real added value. To do so, we have consistently used their need for quick, simple and transparent processes as orientation,” says Dr Norbert Schraad, the member of adesso’s Executive Board in charge of corporate banking, explaining Helaba’s digitalisation strategy.

Moreover, the solution for real-estate customers is providing the opportunity to use the portal to carry out everything from the initiation of business deals to the conclusion of transactions.

adesso will be taking an agile approach towards development as it continues to expand the portal, incorporating direct customer feedback from the first phase into further development.

Mark Lohweber, head of Line of Business Banking at adesso remarks: “We are delighted that we have had this opportunity to apply our expertise in the field of corporate banking digitalisation for Helaba. Together with our colleagues at Crealogix, we have consolidated the customer data and business activities of a bank’s specialist departments and back-end systems in one state-of-the-art online portal.”

Following the first release of the customer portals, which is currently in progress, there are already plans underway to continue developing the systems in May 2018.

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