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adesso and BSI AG to cooperate on health business

adesso and software developer BSI Business System Integration AG have agreed to continue their successful partnership, which began back in April 2022. adesso prevailed against numerous high-profile names in a pitch to the Swiss company and has taken over responsibility for implementing a variety of digitalisation projects for BSI’s health business with immediate effect. Statutory and private health insurers should benefit from the joint offering moving forward.

As a “preferred partner”, adesso is one of the most important companies at BSI’s side when it comes to realising digitalisation projects for insurers in the healthcare industry. Unlike in other areas of its business, BSI has opted for a preferred partner for its health activities to help drive project implementation. BSI’s software expertise and adesso’s products and solutions, coupled with the pair’s combined technological know-how, offers insurers considerable added value. Projects such as the integration of a policy management system, an online portal or an app can be managed seamlessly from a single source. With this new offering, BSI and adesso intend to strengthen and expand their portfolio in the DACH region.

Greater data transparency for tailor-made solutions

The healthcare industry is changing. Private and statutory health insurers are being forced to position themselves as health managers, reaching out directly to their customers and presenting them with customised services. Getting a handle on the customer base and targeting services at specific groups is now crucial. However, businesses today lack transparency on their customers’ data and are unsure how to access it. There are also technical limitations to sending targeted offerings to customers digitally.

With the BSI Customer Suite, BSI offers a state-of-the-art software solution guaranteeing high standards of user-friendliness, security and scalability. Thanks to adesso’s wealth of experience in the integration and process management of health solutions in the healthcare industry, insurers can benefit from the extensive know-how of both IT service providers. By optimising workflows, enhancing data integrity, improving decision-making processes and enjoying many other benefits, insurers can obtain an accurate picture of their customers’ data. Aside from product solutions, adesso and BSI also offer individual solutions that vary depending on requirements, as well as pre-defined data models, processes and key figures, giving statutory and private health insurers quick access to the market.

Jan Giese, head of the Insurance Line of Business at adesso, is excited to see the partnership continue: “BSI and adesso are a perfect match. Together we can present tailor-made solutions to health insurers, allowing them to reach out to their customers directly and in a targeted manner. Customers should only be contacted about products that are relevant to them. Generalised, non-specific communications are a thing of the past.”

Jan Giese, Head of the Line of Business Insurance at adesso.

Fabio Cadalbert, Community Manager Health at BSI, adds: “In adesso we have a strong partner at our side to convince insurers that a customer-centric strategy, a full data overview and access to genuinely relevant information is absolutely essential for direct and targeted customer communications. Together we want to drive forward technological innovation and raise the standard in the insurance industry.”

About BSI

Business Systems Integration AG specialises in developing customer relationship management and customer experience solutions. The company offers an extensive range of CRM software products and services aimed at optimising customer interactions and boosting customer satisfaction. Renowned health insurers in Switzerland have trusted BSI’s outstanding software solutions and wealth of industry knowledge for years. The Swiss software developer was founded in 1996 and is based in Baden.

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