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adesso achieves “Expert” Competency in SAP Customer Relationship Management from SAP

adesso SE today announced that it has achieved an “Expert” competency designation in SAP Customer Relationship Management.

Obtaining a competency provides businesses with transparency on the skills, expertise, and maturity of a partner’s SAP practice in delivering customer success. The Competency Framework is designed to boost focus on customer lifetime value and customer outcomes, helping companies to find the partner that best fits their digital transformation journey towards becoming an intelligent enterprise.

"The award validates the success we have had with our customers in mapping comprehensive end-to-end customer processes based on all modules of SAP Customer Experience (SAP CX)," said Markus Blau, Strategic Business Development SAP CX at adesso SE.

Markus Blau, Strategic Business Development SAP CX at adesso (Copyright: adesso)

"In particular, topics such as ‘B2B Shops and Customer Portals’ based on SAP Commerce Cloud and ‘B2C Loyalty and Marketing Automation’ based on SAP Customer Data Platform as well as SAP® Emarsys® Customer Engagement are real accelerators for many of our customer projects," said Patrick Meurer, SAP CC Head SAP CX at adesso SE.

Patrick Meurer, SAP CX Competence Center Manager at adesso (Copyright: adesso)

Expert: Partners at the expert competency tier have demonstrated exceptional customer success in Sales, Service, Marketing, Customer Data and Commerce. By earning this designation, adesso SE is prepared to assist customers with end-to-end transformation projects with their proven experience working across the competency product portfolio and having developed unique solution capabilities in the specific area.

adesso SE is a full-service SAP business consulting and implementation company in all disciplines regarding SAP CX, SAP S/4HANA® and SAP Analytics. Our digital agency unit “Digital Experience” combines agency services with the technological skills based on all modules of SAP CX. We combine business consulting for all major Industry sectors, such as manufacturing, automotive and retail, with the technology experience to create great user experiences and therefore more success for our customers. In all SAP disciplines, we are focused on the customers’ business processes and in addition we secure, that the IT solution architecture and the implementation follows the business model.

adesso SE’s “expert” competency was granted based on the company’s demonstrated expertise and skills in SAP Customer Relationship Management, including their related knowledge, proficiency, and instances of customer success.

adesso SE’s is a partner in the SAP® PartnerEdge® program. As such, it has access to tools, training, resources and benefits that partners need to deliver the solutions and services that customers demand.

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