adesso Blog

Large companies are not the only ones using CRM systems. Smaller and medium-sized companies are already using them as well. But who are the big players when it comes to CRM system providers, and which hidden champions are the competition? This blog post will compare these big players and hidden champions and show which alternatives may be worthwhile for which companies.

If machines fail because of faults, the consequences are stress, increased maintenance effort, additional costs for special logistics to meet deadlines, or dissatisfied customers. Remote troubleshooting helps to quickly master this situation. I explain how this works and what advantages this approach offers in this blog post.

The German Civil Status Act (Personenstandsgesetz, PStG) was rewritten with effect from 1 January 2019. People who identify as non-binary must not be subjected to discrimination, and companies are obliged to implement the legal requirements set out in the legislation. As an outsider, you would think that this would not be a problem – especially in regard to IT. In this blog post, I will explain what exactly these legal requirements are, and which questions companies should be looking to answer.

Finding patterns in data is a task that keeps data scientists as well as domain experts busy. For companies, data is a critical business asset that adds value. To this end, store floor connectivity plays an essential role. I explain what this is all about in my blog post using a (fictional) example.

People often like to use the term ‘ecosystem’ in various contexts, but what exactly does it entail? Is it something incredibly complex? Are ecosystems that are described as such actually ecosystems, or are they rather platforms? In my blog post, I will first define the term ‘ecosystem’, present different ecosystems and describe what must be done to meet customers’ needs.

One solution to mitigate the energy crisis in Germany is its Ordinance on Securing the Energy Supply via Measures Effective in the Short Term (Verordnung über kurzfristige Energieeinsparmaßnahmen, EnSikuMaV). The purpose of the ordinance is to implement short-term energy-saving measures, particularly in residential and non-residential buildings. These regulations affect public enterprises, the energy, real estate and tourism industries as well as trade. We will explain the specifics of what this entails in our blog post.

In July 2022, an amendment to the Energy Industry Act (Energiewirtschaftsgesetz, EnWG) laid the groundwork for reducing gas consumption in the electricity sector, this being done in the backdrop of an impending natural gas shortage. Sections 50a to 50e of the Act seek to increase the amount of electricity generated with coal and oil, while Sections 50f to 50h introduce measures to reduce the amount of electricity produced using gas and increase flexibility in gas supplies. But how can this be achieved?

Data-driven insurance (DDI) is not only about data; it is also about people. When you consider the valuable role played by employees at an insurance company, a traditional change management process is simply not enough anymore. In making the transition to become a data-driven insurance company, they need to create a new awareness for a data culture that affects everyone at the company.

The metaverse has been made possible thanks to the ever-growing role digitalisation plays in our lives. It allows lotteries to start the necessary process of attracting younger customers through the use of AI by activating previously unknown emotions and through personalised customer contact. We explain what this looks like in detail in our blog post.