In the utilities environment, your employees receive a high number of requests. Redundant customer data, complicated processes for contract adjustments and the lack of a 360-degree view of contract data within households can lead to cross-selling and upselling opportunities not being identified and exploited. With a Salesforce environment that is directly tailored to work in the utilities environment, you can support your employees in different sales and service processes.
Optimize your value chain - from AI-supported lead and account management to automated customer support via chatbot. Use integrated Salesforce Einstein components such as the lead score, which recommends the most profitable steps at the right time.