The TrustITBox allows flexible, GDPR-compliant communication. This is particularly important in the insurance industry due to the financial and personal data involved. This flexibility arises from the fact that it can be used whenever and wherever. This means that the agent and customer do not have to work on a transaction simultaneously; they can do so according to their personal capacities instead. Illness, holidays and a full schedule are no longer obstacles when important matters require a timely response, for example. If a customer’s professional and therefore income situation changes, quick adjustments – such as premium adjustments – are sometimes necessary. Even customers who frequently travel, and therefore cannot attend appointments in person or open their post promptly, can now enjoy a service that is here to stay.
At the same time, this sort of flexibility is increasingly in demand, especially in today’s age of on-demand services, such as video streaming, and increases the chance of customer participation, especially among younger people. This applies both to the customers and to the agents and/or brokers themselves.