In many respects, current field service management tends to lag behind when it comes to fulfilling today’s requirements – the result of this is a corresponding decline in customer satisfaction. Skyrocketing energy prices are also providing a strong incentive to conserve resources. Thanks to AI-optimised route planning, virtual reality or remote assistance, on-site appointments can be achieved with the smallest possible ecological footprint and also at low cost. Customers also benefit from the fact that their concerns are resolved quickly with fewer fault clearance calls.
In addition, the expansion of IoT solutions is leading to increasingly networked customer service processes. By 2025, there are expected to be 497.3 million active smart home households – this offers a great opportunity for agile field organisations. In addition to fast, high-quality processing, individualised customer handling will be what sets competitors apart in the future.
We support you in developing and implementing a distinctive customer experience through the use of field service management.