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Sachsenlotto utilizes adesso platform for customer services

Sächsische Lotto-GmbH, Sachsenlotto for short, is to operate all its direct customer services activities using in|FOCUS 360. The adesso AG customer platform enables Sachsenlotto to optimise its customer service operations.

Besides the range of gaming opportunities available online and at its self-service terminals, Sachsenlotto’s comprehensive range of services for its direct customers also includes the management of player cards and subscription tickets and the administration of winnings. In the past, these services were provided partially through in|FOCUS 360 and through Sachsenlotto’s core system. Now, adesso and Sachsenlotto have joined forces to consolidate all relevant functions into in|FOCUS 360.

The migration was completed as part of a mammoth eighteen-month project. The first step was to upgrade the in|FOCUS 360 system to the latest version, before migrating all critical functions to the new system in the second phase. In addition, project partners also transferred the required data records from the core system to the adesso platform.

With in|FOCUS 360, Sachsenlotto now has access to functions such as integrated data management, which encompasses all necessary processes to ensure standardised customer service.

“Consolidating direct customer services into in|FOCUS 360 was a major challenge, not least because of the extensive data migration involved,” said Siegfried Schenek, CEO of Sächsische Lotto-GmbH. “Working together with adesso experts, we successfully implemented this important project here at Sachsenlotto.”


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