• adesso SmartShore

    Agents do the work — top talent stays in control of the process and the quality.

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  • Explore Our SmartShore Locations

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  • SmartShore adesso GCC Engine (SaGE)

    SmartShore-driven, AI-powered Global Capability Engine

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AGENTIC GLOBAL DELIVERY

adesso SmartShore

Agents do the work - top talent stays in control of the process and the quality.

Code. Grow. Inspire. SmartShore is adesso's international delivery model. Our mixed teams now work with AI agents across seven global delivery centres - so you get more delivered, faster, without giving up the quality and governance you rely on.

Our services & solutions Discover adSCAILE

CODE. GROW. INSPIRE.

Agentic AI delivery - in time, in budget, in quality

Companies face numerous challenges when they run large IT projects: scalability and flexibility, cost management, effective knowledge transfer and quality assurance. Through well-thought-out mixed teams and a strong culture of knowledge transfer, SmartShore has helped clients overcome these challenges the smart way - implementing their IT projects with the target parameters they need.

Today we take it a step further. Our specialists now work alongside AI agents that take on the repetitive work across the software lifecycle. The result: delivery that stays in time, in budget and in quality - directed by our specialists, who stay accountable for every outcome, with capacity no longer limited by headcount alone.

SERVICES & TECHNOLOGIES

Our Services & Solutions

To meet the challenges of large IT projects, adesso has developed a highly flexible and culturally aligned IT-shoring model. It lets you attract top talent, achieve scalable growth and ensure quality-assured delivery. Our approach puts together highly qualified teams with excellent software development skills, using all current and relevant coding standards and technologies. These teams work locally with you or in our IT-shoring centres - giving you a high degree of flexibility and saving up to 40% on costs.

What has changed is the speed: adSCAILE and a growing library of AI agents are now embedded into how we deliver, so acceleration is built in rather than bolted on. Are you looking for the right team - and the AI-powered capacity to match? Then do it smart. We will be happy to advise you.

Services

Custom Software Development

Individual software development for our clients according to their specific requirements and constraints.

Now agentic - AI agents draft, test and document code; engineers own architecture and review.

BA / QA

Methodical requirements engineering and QA management as the foundation for high-quality digital products.

Now agentic - AI-assisted requirements and test generation - human-validated.

DevOps

Maintenance and development of the solution with one dedicated DevOps team.

Now agentic - AI-supported pipelines, monitoring and remediation.

Application Maintenance

Application maintenance of software solutions in 5x8, 7x8 and 7x24 models.

Now agentic - AI-supported monitoring and triage for faster incident resolution.

Modernization of Legacy Systems

Replacing legacy systems with modern, technology-based solutions to ensure maintainability.

Now agentic - agentic reverse engineering maps and documents legacy into a controlled roadmap.

Mobile App Development

New mobile apps and modernisation of existing apps in terms of technology, UX and UI.

Now agentic - AI-accelerated build, UI and testing.

Cloud

Application modernisation, cloud architecture consulting and migration on all major cloud vendors.

Now agentic - AI-assisted migration and architecture.

Data & Analytics

Data engineering, BI and advanced analytics that turn enterprise data into decisions.

Now agentic - AI-assisted pipelines, data quality and insight generation.

UX / UI

Creative, user-centric products beyond the limits of design (UI) and user experience (UX).

Now agentic - AI-supported user research, ideation and prototyping.

PLATFORM

SAP

SAP implementation, S/4HANA and application management across IS-U, FI and MM.

PLATFORM

Salesforce

Implementation across Sales, Service and Marketing Cloud.

PLATFORM

Microsoft Dynamics 365

CRM & ERP business applications - Sales, Customer Service, Finance & Operations.

PLATFORM

ServiceNow

Consulting with broad industry know-how and ServiceNow implementation expertise.

OUR SOLUTIONS

Agentic by design

Beyond hands-on delivery, we productize AI as managed solutions - agents that run inside your systems and under your governance. Powered by adSCAILE, SmartShore turns recurring needs into scalable, audit-ready capabilities across your IT and your business.

THE FRAMEWORK

adSCAILE - AI delivery framework

adesso Group's technology-agnostic framework for AI-based delivery, bringing AI to every service and centre under the same standards.

  • Technology-agnostic - works across your existing stack

  • Governed by design - human-in-the-loop: our specialists direct, agents execute

  • Security & compliance aligned to our ISO-certified centres

  • A reusable agent library that grows with every engagement

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BUSINESS IMPACT

AI for your business, not just your IT

We design AI agents around the needs of your business units and productize what works - on your systems and under your governance.

Finance - Automate repetitive tasks, accelerate reporting and enable faster, data-driven decisions.

Recruiting - Streamline sourcing, screening and candidate communication to make hiring faster and more efficient.

HR operations - Reduce administrative workload and simplify recurring employee processes with AI-powered support.

Customer service - Handle routine requests faster, support service teams and scale customer interactions without compromising quality.

Finance · Recruiting · HR operations · Customer service

SmartShore adesso Global Engine (SaGE)

With SaGE, you design, launch and operate Global Capability Centres as seamless, clearly managed and audit-ready value drivers for your product organisation - delivering measurable, scalable business impact. AI is embedded via adSCAILE, with a clear path to an agentic delivery centre.

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ADESSO GLOBAL DELIVERY MODEL

Careful analysis and a structured approach

Based on our experience over the years delivering projects with distributed teams, we defined our own delivery model especially for SmartShore projects: aGDM - the adesso Global Delivery Model. It defines how we set up, run and govern distributed delivery - and now also how our people and AI collaborate, keeping accountability, security and quality with adesso.

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KNOWLEDGE TRANSFER PROCESS

Transition in six phases - a controlled handover

Every new team member is brought up to speed through a structured, six-phase transition - typically two sprints - so knowledge, documents and delivery responsibility move across safely, with people in control at every step.

AI now speeds onboarding and captures project knowledge so it is never lost when teams change - while people stay in control of every output.

1 · Project Onboarding

Accounts set · documentation available.

2 · Knowledge Transfer

Transition plan · workshops · knowledge transfer.

3 · Shadowing

Monitor existing processes · GAP analysis.

4 · Reverse Shadowing

Actively work on first tasks · feedback rounds.

5 · Re-evaluation

Evaluate performance · formal closure of the transition.

6 · Business as Usual

Full member of the project team · regular checkpoints & feedback.

Estimated duration & goals

Typically two sprints - transfer and develop knowledge, take over existing documentation, and take over development activities.

Acceptance criteria

The new team member is integrated into regular project work and meetings, deliverables meet the agreed quality guidelines, and any improvement items are captured for the backlog.

OUR SUCCESS STORIES

Insights into our daily work

Find out how we help our customers achieve their goals and drive digital transformation - delivered in real enterprise environments across banking, insurance, utilities and industry.

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INSURANCE

Legacy modernisation, AI-accelerated

A leading insurer modernised core legacy systems with mixed teams and AI-assisted refactoring — faster releases, documented code, maintainable platforms.

UTILITIES

SAP application management at scale

Managed services in 7x24 with AI-supported monitoring and triage, keeping business-critical SAP landscapes stable and cost-efficient.

BANKING

Scalable delivery through SaGE

A Global Capability Centre designed, launched and operated as an audit-ready value driver — measurable impact, governed from day one.

CAREER & LOCATIONS

Our SmartShore locations

From Bulgaria, Hungary, Romania, Spain, Portugal and Turkey to India - our SmartShore experts put together the right team for you at different locations and implement your IT projects in a way that is needs-based, cost-effective and tailor-made for your company.

1,500+ specialists across 7 SmartShore locations - one delivery organisation with shared standards and governance. These are the specialists who direct our AI agents and stay accountable for every delivery.

BULGARIA

Sofia · Plovdiv

Operational since 2018

Primarily custom software development for Utilities, Banking and Public sector clients.

ISO 27001 · ISO 9001 · ISO 20000-1 · SOC2 Type 2 · TISAX Level 3
HUNGARY

Győr · Budapest · Pécs · Debrecen

Operational since 2014

Application Management Service centre specialising in SAP (IS-U, FI, MM) and cloud technology.

ISO 27001 · ISO 9001 · SOC2 Type 2
INDIA

Cochin · Thiruvananthapuram · Chennai · Pune

Operational since 2017

Custom software across legacy & digital for Insurance, Healthcare, Manufacturing, Automotive, Banking & Energy.

ISO 27701 · ISO 27001 · ISO 9001 · TISAX AL2 · SOC2 Type 2
ROMANIA

Bucharest

Operational since 2022

Primarily custom software development for Manufacturing & Utilities.

ISO 9001 · 27001
SPAIN

Barcelona · Madrid · Jerez

Operational since 2018

Custom software, Data & Analytics and Salesforce for Automotive, Insurance, Banking, Utilities.

ISO 9001
PORTUGAL

Lisbon

Operational since 2026

Our newest EU/Eurozone nearshore centre and competence hub for low-code/no-code platforms - close to DACH and international clients.

Low-code · nearshore
TURKEY

Istanbul · Izmir · Ankara

Operational since 2013

Wide tech-stack & service coverage for Automotive, Insurance, Banking and Utilities.

ISO 27001 · ISO 9001 · ISO 14001 · TISAX AL2
BEST TALENT

Code. Grow. Inspire.

Our employee value proposition "code.grow.inspire" explains every aspect of our talent management. AI multiplies what our people can do - it does not replace them. Behind every agent is a specialist who directs it, reviews it and stays accountable for the result.

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Code

Top specialists working with the best technologies and coding standards - now directing AI across the lifecycle.

Grow

Structured development and knowledge transfer, with AI accelerating onboarding and capturing know-how.

Inspire

Culturally aligned, motivated teams that bring the human judgement good delivery depends on.

MORE INFORMATION

News & insights

DO YOU HAVE ANY QUESTIONS?

Ready for agentic delivery? Then do it smart.

Looking for the right team - and the AI-powered capacity to match?

We'll be happy to advise you.

Burak Bari · BA Lead – International

burak.bari@adesso.de

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