Chatbots have just in times of crisis like the current boom. They relieve the burden on customer service and ensure that standard inquiries to the service center of companies and organizations are processed quickly.
- Digital assistant for the service department of Fiducia & GAD IT AG
- Active since 2019
- BOTTO "reads" documents, manuals and information available in banking systems. It breaks down the contents into small semantic units
- On this basis he independently creates a keyword-based knowledge database
- This enables the system to automatically assign and process inquiries from bank employees.
- Technical foundations: Cognitive Services from Microsoft, Azure Cloud Services, Bot Framework.