When it comes to working with lead insurers, reinsurers require a range of information from them when underwriting new policies and during the policy renewal phase. This includes the following:
Normally, this data is distributed across a number of different systems. It is found, for instance, on the reinsurer’s portfolio management system or on underwriting and pricing systems. Generally speaking, a lot of work has to be done by hand to obtain a uniform view of the customer’s business. This makes it difficult to get a proper overview.
Reinsurers derive a number of benefits from having a CRM system:
Here, reinsurers can receive support and reduce costs by rolling out a CRM system. Data from the various different internal/external sources and peripheral systems is integrated and prepared, with supplementary customer-specific information added in the process.
The lead insurer also benefits from this. In addition to reinsurance cover, the reinsurer is able to offer customised services on the basis of comprehensive data consolidation and a full data history This includes, for example, an analysis of individual reinsurance requirements or the designing of a reinsurance programme.
adesso is your partner in helping you to successfully design and implement a CRM strategy that fits your needs. You can benefit from our knowledge of the reinsurance industry and the expertise of our consultants and developers in all things related to customer-orientated CRM solutions.
As part of an interaction room, we work with you to identify and prioritise your strategic and operational challenges, as well as your requirements for a centralised customer information system and the sources and peripheral systems that supply the data. We use this information to develop a set of recommendations for implementation of a CRM system at your company.