Application Management Services

Centralised support for smooth processes and fast incident solutions

Our expertise for your success

Efficient support and further development of critical business applications

The operation and further development of business-critical applications is becoming increasingly demanding and requires a great deal of expertise. When incidents (malfunctions) occur, it is particularly important that users are supported quickly and competently. In addition, there are professional, technical or legal requirements that demand continuous support and further development of the applications.

In each of the cases described, wouldn't it be desirable to have a central point of contact who knows the application, has specialist and technical knowledge and can help with their platform and process expertise?

This is where we come in with our services and relieve you and your team in the ongoing support of your systems. Our more than 800 application specialists have the experience and expertise to support and further develop small specialised applications as well as business-critical and international applications for you.

Our standard processes ensure efficiency and quality for your applications

Applications are transferred to the service in accordance with standardised processes, naturally taking your individual needs and requirements into account. The aim is a comprehensive and efficient handover of the task packages as well as the identification of any gaps that can already be closed in this process step. From the time of transfer to regular operation, your system is supported during customised on-call times (up to 24/7) and response times. Downtimes are minimised through proactive measures such as monitoring and patch management.

The internationally recognised certifications ISO 27001, ISO 9001, ISO 14001 and the Best Practice Framework ITIL underline our high quality standards and give you transparency about our work processes and their continuous development.

Your head start

More efficiency, flexibility and expertise for your core business

By integrating adesso Application Management Services, tasks can be distributed, freeing up time for your core business and increasing your expertise at the same time.

We also give you the flexibility to react quickly to changes and thus keep your application up to date at all times. The implementation of innovative technologies, solutions and best practices are important service elements in order to achieve competitive advantages for you, open up new business opportunities and anticipate market trends.

Your advantages

With adesso Application Management Services you receive a comprehensive solution based on the following key principles:

Comprehensive access

Benefit from the combined expertise of the employees of adesso SE and its subsidiaries.

Broad expertise

Our teams are characterised by their in-depth knowledge of SAP, Microsoft, Java and Salesforce - both professionally and technologically.

Single point of contact (SPoC)

A dedicated contact person is available for all service areas to ensure efficient communication.

Flexible delivery models

We offer customised delivery models with local and/or global service expertise to meet your individual requirements.

Proven processes

Rely on standardised and proven processes that increase efficiency while guaranteeing the highest quality.

Added value

Our aim is to sustainably increase the added value of your application and thus give you a clear competitive advantage.

Fast response times

Thanks to our dedicated team, we guarantee fast response times and high user satisfaction.

Total cost of ownership (TCO)

We actively support you in reducing your total cost of ownership in order to utilise financial resources effectively.

Our range of technologies

Customised application management services for your business

Our range of technologies enables us to meet requirements from the most diverse areas with a customised service concept. Our many years of experience in a wide range of customer situations and in a broad spectrum of industries enable us to develop customised application management solutions for you.

Do you have any questions?

There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.

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