We use data-driven AI solutions to create completely new customer relationships - through precise analyses and presence at all relevant touchpoints. This is Data-Driven Customer Centricity by adesso. Together, we create customer experiences that not only satisfy needs, but exceed expectations! How do we achieve this? We will be happy to advise you.
Customer Centricity
Strong customer relationships with adesso
>>We offer solutions today for the customer relationships of tomorrow and support you along your journey.
Thomas Gasber
Business Line Lead Senior Director Retail l adesso SE
adesso Digital Commerce Study 2023
What moves customers and how to make it even better on the company side
Our latest Digital Commerce Study shows trends, uncovers valuable differences between the perceptions of customers and companies, and offers you concrete recommendations for optimizing the customer experience. The result of the 2023 study is a detailed and exciting comparison between customers on the one hand and companies on the other. There are harmonious overlaps on some points, but there are also divergent views on some topics.
Strong partnerships in the name of customer centricity
We work with a large number of world-class companies in order for us to be able to offer you a wide variety of options. Having such partnerships is the key to the success of a project, because they allow us to offer you customised solutions quickly and reliably at any time.
Customer Centricity with Salesforce
Customer-centric and AI-based
Discover a new era of customer centricity, supported by Salesforce and powerful AI technologies. We put your customers at the centre. As an experienced and versatile Salesforce partner, we work with you to create customer experiences that not only fulfil needs, but exceed expectations. Would you like to know how?
Dear customer: you really matter to us!
We look forward to hearing from you.
Business Unit Lead CX Solutioning Thomas Reimer +49 40 401841-00 customercentricity@adesso.de