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11.01.2022 By Heike Heger
This blog post presents some exciting results of the adesso CX Study 2021 with a focus on the insurance industry and shows how online business works for insured persons.
21.12.2021 By Viyan Kofli
The insurance customers of today expect a lot. The digitalisation of the everyday across many areas of life has also shifted people’s expectations in terms of how they deal with insurance. This poses challenges for insurance brokers. To be truly customer-centric, they need an ecosystem comprising different data sources and structures. In this blog post, I will use an example to describe how this might look in concrete terms.
07.12.2021 By Sabine Fischer and Sebastian Ritzkat
There are enormous differences in the procedures for processing claims related to property and liability and those for granting health insurance benefits. What both areas have in common, however, is that prevention is always better than payouts. In this blog post, we show what prevention looks like in the context of both health insurance and composite insurance.
16.11.2021 By Ann-Kathrin Bendig and Jan Jungnitsch
The core task of insurance sales is to generate new customers and to ensure existing customers remain loyal to the company in the long term by providing ongoing consultancy and managing their needs. The key to success is to individualise each customer to the greatest extent possible through deliberate actions and recommendations. In our blog article, we show how this can be achieved and why insurers need to be proactive.
10.11.2021 By Michael Boxberg
BiPRO e.V. sees itself as the insurance industry’s institute for standardisation. Having been successfully implemented standards in the technical world of BiPRO RClassic, these standards have been used productively in the market for various processes and data exchange for quite some time. In this blog post, I explain how the BiPRO is taking a step forward with RNext, and not just in terms of technology.
28.10.2021 By Barbara Häuser
Generation Alpha describes all children born between 2010 and 2025. This will be the first generation to grow up completely in the 21st century and live in a world that is increasingly volatile. In my blog post, I reveal the customer requirements that have already started to emerge from this as well as the opportunities that Generation Alpha can offer insurers.
13.10.2021 By Dennis Hensch
The reinsurance business is extremely complex because of the many different types of processes and actors involved. As a result, there have been barriers to digitalisation at many companies due to the risks that come with complexity. However, potential opportunities are missed because of this. Dennis Hensch outlines what steps reinsurers can take to prepare for the digital transformation and how they can minimise risks.
07.10.2021 By Sandra Weis
Pensions are important for every employee. They have the right to request from their employer that part of their future earnings – up to four per cent of the contribution ceiling for the statutory pension fund – are paid into their company pension scheme through the conversion of earnings into pension contributions (deferred compensation). This is an important measure to protect workers from old-age poverty. But everything has now changed due to COVID-19. To reflect the new reality, the 2022 contribution ceiling is set to be reduced under the draft bill from the German Federal Ministry of Labour and Social Affairs (Bundesministerium für Arbeit und Soziales, BMAS). How and to what extent are company pension schemes affected by this change? What challenges does this pose for companies, employees, insurance companies and pension providers? And how can these be overcome? You can find answers to these questions in the following blog post.
Insurers would be well advised to start thinking about their customers of the future today. Two of the main reasons for this are the ageing out of existing customers and the ever-faster pace of digitalisation. But who will they be and what is important to them today? In my blog post, I’ll give an initial glimpse into the future generation of customers. Along with that, I’ll also be describing a persona of future insurance customers.