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Insurers would be well advised to start thinking about their customers of the future today. Two of the main reasons for this are the ageing out of existing customers and the ever-faster pace of digitalisation. But who will they be and what is important to them today? In my blog post, I’ll give an initial glimpse into the future generation of customers. Along with that, I’ll also be describing a persona of future insurance customers.
25.08.2021 By Kim Lauenroth
Digitalisation is on everyone’s lips. Everyone is talking about it. My perception, however, is that we usually talk about digitalisation in far too abstract a way and forget what is happening at a more concrete level. The ideas of digital material from the field of digital design offer a nice alternative way to talk about digitalisation.
20.08.2021 By Nicole Gaiziunas
When it comes to digital progress, we repeatedly criticise the status quo of digital infrastructure and tools in companies in Germany. But if we only ever talk about the technical side, we fall into one of the biggest traps of digitalisation: digital transformation is not achieved by simply updating hardware and software, but above all by changing the way people think.
11.08.2021 By Georg Benhöfer
Since 2016, utility companies in Germany have been obliged to digitalise their metering operations by the German Metering Point Operation Act (Messstellenbetriebsgesetz). Up to now, this has primarily focused on the electricity sector, but that is about to change with the draft bill for the Regulation on the Amendment of the German Heating Costs Ordinance (Verordnung über die Änderung der Heizkostenverordnung), which will also focus on submetering. In my blog post, I will explain everything you need to know about this topic.
26.07.2021 By Philipp Latini
Digitalisation and cross-hospital and cross-network working are of utmost importance in the hospital world. Above all, it is essential to comply with the requirements of the General Data Protection Regulation (GDPR). In this blog post, we explain how this can be achieved and describe the solutions we offer to support hospitals.
To ensure that AI initiatives don’t fall short of their objectives, insurance providers need to take a holistic approach that also includes people – both customers and employees. As I’ve mentioned in a few of my previous blog posts, there are quite a number of challenges involved in deploying AI-based systems. This blog post deals with the specifics of the approach and how it differs from traditional projects. I will not go into regulatory aspects in this post.
22.06.2021 By Patrick Meurer
Shopping is becoming an increasingly personalised process, which means it’s crucial that the experience is a seamless one, especially in the B2B sector. In my blog post, I will explain what you need to do to encourage your e-commerce customers to make positive purchasing decisions and how you as a provider can improve the experience you offer.
15.06.2021 By Lisette Korte
Many companies are launching digitalisation projects right now, partly driven by the Covid-19 pandemic and partly by advances in technology. But where is the best place to get started? The digital maturity check is a great first step to uncovering the potential and new opportunities of digitalisation at a company and can serve as the starting point for new projects based on insights gained during the check. In my blog post, I will take a closer look at the digital maturity check.
09.06.2021 By Gianna Götte
The past year clearly shows that more and more digitalisation projects are being implemented and companies are coming under pressure to think even more digitally and tap into further potential. To accompany this process, adesso already offers a more condensed Quick Check in addition to its holistic Digital Maturity Check. The Quick Check allows companies to obtain an initial self-assessment of their digital maturity. We present this in our blog post.