adesso

Managed services

Operational responsibility, maintenance and further development

We advise you on and develop and maintain the ongoing operation of individual software and industry solutions. You do less and achieve more – maximum availability, performance and smooth processes.

OVER 0 CERTIFIED EXPERTS

MORE THAN 0 SATISFIED CUSTOMERS

MANAGED SERVICES: COMPREHENSIVE AND WORRY-FREE WITH ADESSO

IT managers often have to set aside significant resources so that they are able to maintain service level agreements. At the same time, they are finding it increasingly difficult to recruit the right employees who are suitably qualified.

Do you want to make sure that your company’s operations run smoothly? Then take action well in advance. Thoroughly outsourcing these solutions offers you more room for manoeuvre.

Alongside operations, we also take responsibility for the support, further development and application of your software solutions.

Be it an issue caused by software or hardware, by master or movement data or by interfaces – with adesso you have the right single point of contact.

We put together a hand-picked team with a skills profile that is a perfect match for your requirements. Our experts are available 24/7 if needed, in keeping with the agreed service level agreements. Building on the foundation of many years of experience, we have developed best practices for taking over and managing complex projects – even if we are taking over and continuing to maintain your company’s existing customised software, these best practices ensure that processes run smoothly.

OUR COMPREHENSIVE, WORRY-FREE PACKAGE FOR YOUR IT INFRASTRUCTURE

  • Housing
  • Operation and support for infrastructure and hardware
  • High availability
  • PCI DSS-certified data centres
  • German, international and secondary locations
  • 24/7 system monitoring
  • Public, private and hybrid clouds

WE SUPPORT YOUR DEVELOPERS IN THE IMPLEMENTATION OF THEIR PROJECTS

  • Support and operation for platform products and middleware
  • Availability and capacity management
  • Application, job, database and interface monitoring
  • Security checks
  • Reporting
  • National and international load testing

OUR SERVICE PACKAGE FOR YOUR SOFTWARE APPLICATIONS

  • Implementation of technical, specialist and legal changes
  • Optimisations
  • Problem management
  • Patch and release management
  • Deployments
  • Test and quality assurance

COMPREHENSIVE SUPPORT FOR YOUR APPLICATIONS

  • 1st, 2nd and 3rd level support
  • Single point of contact
  • Service delivery management
  • Service desk
  • Service level agreements
  • Individual service hours
  • 24/7
  • Ticket handling and incident management
  • Reporting

MAXIMUM SECURITY FOR YOUR SYSTEMS

  • Location in Germany
  • Data protection management
  • BDSG (German Federal Data Protection Act) and GDPR compliant
  • Specific data protection concepts
  • Auditability
  • High availability
  • Penetration test

Our technologies

Do you have any questions?

+49 231 7000-7000

Your contact persons:

Christopher Schmelter
Yasmin Buschhausen

Certifications

Certifications in the fields company and team are essential for adesso. This is the only way we can commit to high standards of quality and guarantee the use of current expertise as well as IT-know-how.

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